Program Manager, East (Pinellas County Florida)

Company Overview:

SCRAM Systems is a leading provider of alcohol and location monitoring hardware, software, and mobile apps, including the SCRAM Continuous Alcohol Monitoring® (SCRAM CAM®) bracelet, the LifeSafer® L250 Ignition Interlock device, and LifeSafer Intelligence Speed Assistance. We provide an integrated approach to supporting our customers by offering solutions specific to court and agency needs in the community corrections industry throughout all phases of client management.

As a company, we are committed to continuing our tradition of re-engineering operations to streamline processes, enhance productivity, and improve client outcomes through constant innovation. Our purpose is to change lives, reunite families, and make our communities safer through advanced technology and world-class service.



Shift: First Shift

The Program Manager (PM) is responsible for supporting a specific program, Pinellas County Sheriff's Office, in the state of Florida, through providing technical support for SCRAM CAM and SCRAM Remote Breath and services including analysis of SCRAM data and by positioning SCRAM Systems as the industry leader in offender monitoring with local, state and federal markets.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Assist in the development, coordination and implementation of AMS customer support strategies with Senior Account Manager and Regional Sales Manager
• Gather input from SCRAM Systems / AMS teams so that critical areas or concerns can be addressed, and a follow up plan developed and clearly communicated to all parties including the Senior Account Manager
• Provide direct creative support to SCRAM Systems / AMS partners, agencies and prospects via the development of messaging, presentation support, strategic territory planning, and overall plans to deliver and service the program
• Review the SCRAM Systems Reporting Package with customers to reinforce the use of standard reports for improved court communications and program effectiveness
• Listen to customer concerns; develop plans and timelines for resolution and follow-up in timely manner.
• Identify new ideas and / or improvements to SCRAM Systems programs by noting common issues or concerns within customer base
• Work with customers in understanding current service cycles and equipment returns/replacements.
• Assist with the replacement of older product versions with new as technologies evolve and emerge.
• Effectively prepare equipment for use in assigned program
• Participate in internal and customer facing conference calls and webinars as appropriate
• Assist On Site Attenti staff with equipment inventory management
• Equipment delivery to adjacent satellite office defined by the customer
• Provide proactive customer outreaches and/or follow up to ensure customers are managing their programs and equipment effectively. Methods may include, but are not limited to onsite training, conference calls or webinars.
• Work with customers in understanding current operational protocols, including service cycles and equipment returns/replacements, upgrades/updates.

COURT SUPPORT

• Review court-testimony request process with customers to ensure initiation and purpose of the process is understood and responsibilities agreed upon; Coordinate with AMS Court Liaison as appropriate.

• Assist AMS with defining domestic and/or international court support requirements for cam and remote breath
• • Court reporting
  • Testimony levels

• Assist Customers in preparing Non-Compliance Reports and court reports for confirmed events resulting in formal court hearings.
• Provide evidentiary court support related to calibration for AMS on an as needed basis.
• Other duties as assigned by AMS managers or requested by Staff at Pinellas County Sheriff's Office

Experience and Skills:

QUALIFICATIONS

Education/Certification:

• Bachelor's in Criminal Justice or related field, preferred

Required Knowledge:

• Knowledge of Corrections industry a plus

Experience:

• Two (2) years' experience within the criminal justice system

Skills / Abilities:

• Strong verbal and written communication skills, including excellent listening skills
• Ability to effectively prioritize and manage multiple priorities
• Excellent interpersonal skills with a 'can do' attitude
• Team player who performs well aligning team goals to activities with a win / win attitude
• Proficiency with Microsoft Office Tools like Word, Excel, PowerPoint

other considerations:

• This position requires approximately 10% travel,
• Must have a valid driver's license and meet acceptable driver standards
• Must reside within the assigned territory or an adjacent county.
• Must be able to pass a criminal background check

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Comprehensive Benefits Package:

At SCRAM, we prioritize the well-being and financial security of our employees. We understand that benefits play a crucial role in ensuring our team members feel supported and valued. That's why we offer a comprehensive benefits package that includes:

• Retirement Savings:
  • 401(k): We offer a 401(k)-retirement savings plan to help you plan for your future financial security.
  • 401(k) Matching: SCRAM provides a 100% match for the first 3% contributed and another 50% match for the next 2% contributed, amplifying your savings potential.
• Health and Wellness:
  • Health Insurance: We provide comprehensive health insurance coverage to safeguard your health and that of your family.
  • Dental Insurance: Our dental insurance plan ensures access to quality dental care for you and your dependents.
  • Vision Insurance: Take care of your vision health with our vision insurance coverage.
  • Health Savings Account (HSA): Our HSA option allows you to save pre-tax dollars for medical expenses, providing flexibility and savings opportunities. We strongly value saving for your wellness, so the company provides an employer contribution towards your HSA annually.
  • Flexible Spending Account (FSA): With our FSA, you can set aside pre-tax dollars to cover eligible medical expenses not covered by your health insurance plan. You can also save pre-tax dollars to help cover the cost of child care with our Dependent Care FSA.
• Financial Protection:
  • Disability Insurance: We offer company paid short and long term disability insurance to provide financial protection in the event of injury or illness that prevents you from working.
  • Life Insurance: Ensure the financial security of your loved ones with our company paid life insurance coverage at 1.5x your annual salary. Want more coverage – supplemental life is also available.
• Work-Life Balance:
  • Paid Time Off: We understand the importance of work-life balance. That's why we provide generous paid time off, allowing you to recharge and enjoy life outside of work.
  • Paid Sick Time: Your health matters to us. We offer paid sick time to support you during times of illness.
  • Employee Assistance Program (EAP): Our EAP offers free confidential counseling and support services to help you navigate personal or professional challenges.
• Additional Perks:
  • Referral Program: We believe in the power of teamwork and collaboration. Our referral program rewards you for referring talented individuals to join our team.
  • Tuition Reimbursement Program: We support the professional growth of all employees, but understand that going back to school is expensive. We offer tuition reimbursement up to the IRS limit annually to help our employees flourish.

At SCRAM, we are committed to empowering our employees to thrive both personally and professionally. Join us and take advantage of our comprehensive benefits package as you embark on a rewarding career journey with us.



From: SCRAM Systems