Program Manager I - Remote

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life's uncertainties, and we're proud of the culture we create together. As we commit to progress over perfection, we recognize that every day is an opportunity to be innovative and adaptable. At CSAA IG, we hire good people for a brighter tomorrow. We are actively hiring for a Program Manager I. Join us and support CSAA IG in achieving our goals.

Your Role: The Program Manager I oversees and coordinates small to medium-complex programs, managing project timelines, budgets, and resources to ensure successful delivery. They receive assignments as objectives and determine resource allocation to meet schedules and goals, working on issues that require evaluating various factors, including current business trends. Serving as an advisor to subordinates for meeting schedules and resolving technical problems, the Program Manager I also coordinates activities within a section or department, taking responsibility for results such as costs, methods, and staffing. This role demands a seasoned understanding of program management principles and the capability to handle multiple projects simultaneously.

Your work:

• Ensure that all projects within the program are aligned and integrated, managing interdependencies and ensuring that project outcomes contribute to the overall program goals.

• Ensure that program objectives are aligned with the organization's strategic goals and objectives. Develop strategies to achieve these objectives and adjust plans as necessary.

• Optimize the allocation and utilization of resources across multiple projects, ensuring that resources are used efficiently and effectively.

• Develop and maintain strong relationships with key stakeholders, ensuring their needs and expectations are met. Facilitate stakeholder engagement and communication throughout the program lifecycle.

• Establish and monitor key performance indicators (KPIs) to measure program success. Use these metrics to drive performance improvements and ensure program objectives are met.

• Implement quality assurance processes to ensure that project deliverables meet the required standards and specifications. Conduct regular quality reviews and audits.

• Gather and share lessons learned and best practices across projects to promote continuous improvement and knowledge sharing within the organization.

• Address and resolve conflicts that arise within the program, ensuring that issues are managed effectively and do not impact program success.

• Develop and deliver comprehensive program reports to senior management, providing insights into program performance, risks, and opportunities.

• Encourage innovation within the program, identifying opportunities for process improvements and implementing new approaches to enhance program outcomes.

• Provide training and development opportunities for project managers and coordinators, ensuring they have the skills and knowledge needed to succeed.

• As appropriate, manage relationships with external vendors and suppliers, ensuring that their contributions align with program goals and deliver value to the organization.

• As applicable, partner closely with enterprise-wide portfolio management office to ensure overall alignment.

• Partners closely with our change management leaders/practitioners to align on change management deliverables needed to drive adoption and readiness.

Required Experience, Education and Skills

• Bachelor's degree in related area or an equivalent combination of education and experience

• PMP/PMI certification or equivalent experience as a program manager for 8+years.

• 8+ years project management principles and methodologies obtained by assigning/coordinating mid-scale projects

• 7+ years Program/Project delivery experience

• Understanding of project management principles and methodologies (e.g., Agile, Waterfall).

• Experience with project management software and tools (Smartsheet, Project, Asana, Monday, etc.).

• Strong organizational and time management skills.

• Excellent communication and interpersonal skills.

• Ability to prioritize tasks and manage multiple projects simultaneously.

• Proficiency in Microsoft Office (Word, Excel, PowerPoint).

• Ability to work effectively in a team environment.

• Strong attention to detail and accuracy.

• Experience with risk management and mitigation strategies.

• Strong problem-solving and decision-making abilities.

• Leadership and mentoring skills.

• Ability to influence and negotiate with stakeholders.

• Ability to adapt to changing project requirements and priorities.

What would make us excited about you?

• Experience in one of CSAA IG’s business lines a plus

• Understanding of budgeting and financial management in project settings.

• Familiarity with quality management systems and processes.

• Proficiency in data analysis and reporting tools.

• Strong analytical and critical thinking skills.

• Actively shapes our company culture (e.g., supporting employee resource groups, mentoring employees, volunteering, joining cross-functional projects)

• Champions our cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)

• Demonstrates a company ownership mindset, thinking beyond boundaries of their own area

• Travels as needed for role, including divisional / team meetings and other in-person meetings

• Fulfills business needs, which may include investing extra time, helping other teams, etc

CSAA IG Careers

At CSAA IG, we’re proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it.

Join us if you…

• BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging.

• COMMIT to being there for our customers and employees.

• CREATE a sense of purpose that serves the greater good through innovation.

Recognition: We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at https://careers.csaa-insurance.aaa.com/us/en/benefits

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join CSAA IG: remote, hybrid, or in-person. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us.

If a reasonable accommodation is needed to participate in the job application or interview process, please contact TalentAcquisition@csaa.com.

As part of our values, we are committed to supporting inclusion and diversity at CSAA IG. We actively celebrate colleagues’ different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.

We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers’ evolving needs.

CSAA Insurance Group is an equal opportunity employer.

If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education.

Must have authorization to work indefinitely in the US.

Please note we are hiring for this role remote anywhere in the United States with the following exceptions: Hawaii and Alaska.

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