Program Manager (Integrated Community Safety)

Job Summary

Under general direction, develops and manages the operations, processes, and systems related to a specific City or department program. Oversees
the implementation of program operations and ensures services are delivered efficiently and effectively. Exercises direct supervision over assigned staff.

Essential Job Functions

• Manages and oversees program evaluations, to ensure program compliance and performance metrics meet established standards and prepares and recommends solutions for performance efficiency and improvements.
• Develops and disseminates program guidelines and acts a subject matter expert on related City policies and procedures.
• Oversees coordination with community and partner organizations to develop and implement program initiatives.
• Works with department leadership to identify and implement program improvements.
• Develops, manages, and monitors program budgets and resources to ensure program success.
• Manages compliance functions to ensure program meets requirements associated with contracts and/or grants.
• Develops, manages, and implements program operations, initiatives, services, and community outreach.
• Works with stakeholders to define and develop program objectives and needs.
• Represents the division/department before various boards, committees, and community groups.
• Prepares and monitors the annual departmental and/or divisional budget.
• Prepares and delivers written reports, summaries, and presentations on program performance, plans, and projections.
• Directs, trains, and supervises assigned staff to ensure program goals and objectives are met.
• Interviews, selects, supervises, develops, evaluates, counsels, and if necessary, disciplines personnel according to established COSA policies, procedures, and guidelines.
• Performs related duties and fulfills responsibilities as required.

Job Requirements

• Bachelor's Degree from an accredited college or university.
• Four (4) years of increasingly responsible experience in program or policy analysis, development, and/or management.
• One (1) year of supervisory or lead experience.
• Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor convictions, an Open Arrest for any criminal offense (Felony or Misdemeanor), and family violence convictions.

• Flexibility to work nights or weekends for community engagement events periodically.
• Experience in customer service.
• Experience with public speaking.
• Experience in planning and executing Community Engagement events to gather qualitative data and hold meaningful dialogue with residents.
• Background in Social Work, Criminal Justice, or Communications
• Valid Class 'C' Texas Driver's License.

• Unless otherwise stated, applicants are permitted to substitute two years of related full-time experience for one year of higher education or one year of related higher education for two years of experience in order to meet the minimum requirements of the job. One year of full-time experience is defined as 30 or more hours worked per week for 12 months. One year of higher education is defined as 30 credit hours completed at an accredited college or university.
• Applicants selected for employment with the City of San Antonio in this position must receive satisfactory results from pre-employment drug testing and background checks. If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted.
• Please be advised that if selected for this position, information regarding employment history as it relates to the qualifications of the position will be needed for employment verification. Applicants claiming military service to meet the experience requirement for this position may attach a DD214 to the application.
• If selected for this position, official transcripts, diplomas, certifications, and licenses must be submitted at the time of processing. Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance.

Knowledge, Skills, and Abilities

• Knowledge of governmental procedures and policies
• Knowledge of management study principles, project management methods and data analysis
• Knowledge of government processes, regulations, and standards
• Knowledge of computer software and hardware applications
• Knowledge of budget and accounting principles
• Knowledge of general statistical and quantitative methods
• Knowledge of principles and practices of supervision, training, and personnel management
• Skill in data collection methods
• Skill in problem-solving and critical thinking
• Ability to analyze and recommend solutions to management
• Ability to operate a computer keyboard and other basic computer equipment
• Ability to develop and implement innovations towards improving the department's operations and delivery of services
• Ability to communicate clearly and effectively
• Ability to establish and maintain effective working relationships with city staff and the general public
• Ability to supervise, evaluate, and monitor performance in accordance with City policies and procedures
• Ability to develop, implement, and evaluate new programs
• Ability to perform all the physical requirements of the position with or without accommodations
• Ability to work primarily in an office environment