Program Manager – Microsoft Dynamics 365/CRM

Role Overview:

We are seeking a highly experienced and results-driven Program Manager – Microsoft Dynamics 365 / CRM to lead large-scale enterprise implementations and transformation programs. This role requires a strong blend of delivery leadership, stakeholder management, and deep expertise in Dynamics 365 (CE/CRM modules). You will be responsible for managing multiple concurrent projects, ensuring seamless coordination across business and technical teams, and driving successful implementation of scalable and high-impact CRM solutions aligned with organizational goals.

Location: Lahore / Islamabad / Karachi

Experience: 10+ Years

Key Responsibilities:

• Lead end-to-end delivery of multiple Microsoft Dynamics 365 / CRM programs across geographies
• Define program roadmap, governance structure, and delivery frameworks
• Ensure alignment with business objectives, timelines, and budgets
• Manage dependencies across projects and resolve cross-functional bottlenecks
• Act as the primary point of contact for executive stakeholders and clients
• Translate business needs into functional and technical requirements
• Drive consensus across business, product, and engineering teams
• Provide regular project updates, insights, and executive-level reporting
• Oversee design and deployment of Dynamics 365 Customer Engagement modules (Sales, Customer Service, Marketing, Field Service)
• Ensure adherence to Microsoft best practices, architecture standards, and solution design principles
• Collaborate with Solution Architects and Technical Leads on customizations, integrations, and data migrations
• Drive Agile/Scrum practices across teams, ensuring efficient sprint execution
• Oversee backlog prioritization, sprint planning, and release cycles
• Ensure robust UAT planning, defect management, and release governance
• Maintain high-quality delivery standards through continuous monitoring
• Identify risks early and implement mitigation strategies
• Track program KPIs, delivery metrics, and financials
• Ensure compliance with internal governance and client expectations
• Continuously improve delivery processes and frameworks

Requirements

• 10+ years of experience in Program/Project Management in IT or Enterprise Software Delivery
• Minimum 4–6 years of hands-on experience delivering Microsoft Dynamics 365 / CRM solutions
• Proven track record of managing large-scale, multi-stream programs
• Strong understanding of Dynamics 365 CE architecture, customization, and integration patterns
• Experience with Agile, Scrum, or hybrid delivery methodologies
• Excellent communication, leadership, and stakeholder engagement skills
• Ability to manage distributed teams and vendors
• Experience with Power Platform (Power Apps, Power Automate, Power BI)
• Exposure to Azure services (Logic Apps, Functions, DevOps, Integration Services)
• Prior experience in digital transformation or CRM modernization programs

Certifications such as:

• PMP / PRINCE2
• CSM / SAFe
• Microsoft Dynamics 365 certifications