Program Manager - MRO BI

• Closing date: 21-Sep-2025

In this role you would be responsible for managing data-driven initiatives designed to improve the performance, reliability, and efficiency of Qatar Airways' Maintenance, Repair, and Overhaul team. You will involve in converting operational data into actionable insights to support both strategic planning and daily decision-making within the technical department. You will manage business intelligence projects, leads KPI development, and coordinates alignment between technical stakeholders and analytical resources. While embedded in the technical function, you will formally report to the Enterprise Data Analytics (EDA) department to ensure consistency with the airline’s overall data strategy.

Strategic

• Represent the MROBI team in dealing with the stakeholders and ensure timely delivery of objectives as instructed by the Head of Enterprise Data and Analytics (EDA) for the assigned portfolio.
• Collaborate with EDA leadership to cascade data, tools and techniques across the business in the assigned portfolio, to build a culture of efficiency and accountabilities

Operational

• Lead and execute process improvement initiatives within the MRO domain. Implement advanced business intelligence solutions, tools, and analytics to enhance operational efficiency, uncover cost-saving opportunities, and support revenue growth. Leverage data-driven methodologies to identify inefficiencies and quantify the impact of implemented changes.
• Provide comprehensive analytics and reporting across MRO functions to support strategic decision making. Use advanced data modeling and visualization techniques to identify trends, risks, and opportunities that influence maintenance performance, turnaround times, and resource utilization.
• Support the long-term vision of having a single source of truth for MRO by constantly testing and improving the availability of timely and reliable data. Implement robust data governance practices to maintain data integrity and consistency.
• Regularly report on key performance indicators (KPIs) such as maintenance cycle times, asset availability, and cost efficiency. Share actionable insights with stakeholders through dashboards and visual reports,highlighting emerging trends, risks, and improvement areas.
• Ensure the reliability and relevance of business intelligence platforms used across MRO teams. Oversee the continuous enhancement of dashboards and reporting tools to support real-time decision-making and performance tracking.

• Build strong relationships with internal teams (engineering, planning, supply chain) and external partners to ensure seamless integration of BI insights into daily MRO operations. Facilitate regular engagement to align priorities and share progress updates.
• Perform other department duties related to his / her position as directed by the Head of the Department

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible.

Skills and Experience

• High School Qualification / Vocational Qualification /Diploma or Equivalent with minimum 9 years of job-related experience OR Bachelor’s Degree or equivalent with minimum 8 years of job-related experience
• Proven experience in managing a team of data analysts or business intelligence professionals.
• Experience in deriving insights from data and submitting actionable recommendations to management.
• Experience working on projects concentrating on digital transformation, continuous improvement, and enhancements is essential for this role.
• Proficient in PowerBI, Google Cloud Platform, Alteryx, SQL, and programming languages such as Python.
• Excellent written and verbal communication skills, with the ability to present effectively complex concepts to non-technical individuals.
• Experience in Airline Industry, Operations, or Technical Departments

Job Specific Skills:

• Self-motivated and logical approach to problem solving and capability of working around problems
• Strong Experience working in Data Analytics

• Highly organized, pro-active and flexible

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community