Program Manager - MRO Programs

About the role
An exciting opportunity for Program Manager to work under MRO Programs.
Responsible for the managing and developing strategies for MRO areas as per the assigned portfolio. Assess and develop strong strategy and interfacing with senior management to ensure the best value for the company in line with its strategic, financial and operational requirements. Lead the team toward achieving set goals and objectives while ensuring compliance and high professional standards are maintained. This role will act as change agent and an expert in understanding and implementing change management and organizational dynamics.

Operational Accountabilities

• Support the implementation of an innovative and comprehensive plan by coordinating the successful delivery of projects.
• Deliver insights and analytics that support better decision making and drive an enhanced service experience, by orchestrating the delivery of business intelligence dashboards in collaboration with the FBI team.
• Review and map current processes for the assigned portfolio to identify gaps and improvement opportunities.
• Provide guidance to the assigned portfolio to ensure the implementation of Service Level Agreements, Operating Level Agreements and internal service standards.
• Implement an effective Service Delivery Model and stakeholder management framework.
• Collaborate with stakeholders to deliver end to end process transparency and functional excellence measures (externally benchmarked).
• Ensure core policy compliance and process controls are in place as a service foundation.
• Introduce continuous improvement projects to implement high quality processes built to scale and flex, driving down cost and improving service.
• Execute medium to large scale cross-functional projects to improve speed, enhance value and build healthy professional relationships with internal and external stakeholders.
• Conduct Value stream and continuous improvement assessment of mapped processes in order to maximize efficiency.
• Apply standard reporting format and commentary standards, (i.e., timely delivery of performance packs for all service lines to enable strategic decision making).
• Support middle management with the communication, engagement and change management for MRO.
• Prepare Management Action plan for the Internal Audit actions, ensuring on time response and actions aligned to observation themes/ trending.
• Apply digital/ technology solutions to improve efficiency, control and remove manual work.
• Perform other department duties related to his/her position as directed by the Head of the Department.

Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.
Join us as we dare to achieve what’s never been done before.