Program Manager, Special Transportation Services - Public Transit Department

The Phoenix Public Transit Department (PTD) is the managing department of city transit services. Among the services that Phoenix Public Transit provides are local bus routes, Phoenix Dial-a-Ride (DAR), RAPID and Express commuter service, neighborhood circulators, and alternative transportation programs for senior citizens and people with disabilities. In addition to City transit services, Phoenix Public Transit is a member of Metro Light Rail, the regional public corporation which operates the 35-mile light rail line in the Valley, and the Valley Metro Regional Public Transportation Association.

The City's Public Transit Department is seeking a Program Manager to lead the Special Transportation Services unit within the Operations Division. This position provides administrative oversight of Paratransit Services, the RideChoice Intergovernmental Agreement with Valley Metro, and the micro-transit program. The manager is responsible for high-level administrative functions, supervising up to three staff who support the section and the broader Operations Division, and ensuring compliance, efficiency, and coordination across specialized transit services.

The Program Manager position in the Special Transportation Services unit generally works from 8:00 a.m. to 5:00 p.m., with some flexibility required to meet operational needs. The role is based at the City's Transit Offices located at 302 N. 1st Avenue, Phoenix, AZ 85003, and involves a mix of in-office administrative responsibilities and occasional field-based activities. At present, there is one vacancy in the Public Transit Department for this role.

Areas of responsibility include:

• Supervising assigned staff.
• Serving as liaison for SAP and travel functions.
• Monitoring and reconciling the section and division budgets.
• Editing and distributing the finalized weekly divisional reports.
• Managing receipt and distribution of traffic citations to contractors.
• Assisting in developing contract specifications and monitoring plans for city services.
• Performing strategic oversight of the City of Phoenix's specialty transportation programs.
• Leading sectional and divisional administrative functions, providing cross-functional coordination and training for staff.
• Investigating and tracking restitution requests from the City Prosecutor's Office, Clerk of the Superior Court, and Maricopa County Attorney's Office.
• Overseeing monthly reporting for the City Manager's Office and the internal Operations Dashboard.
• Serving as primary liaison for the Valley Metro Customer Assistance System policy complaints received by the department.
• Acting as primary liaison for the Continuity of Operations Plan with the Office of Homeland Security and Emergency Management.
• Driving continuous improvement in operations, streamline processes, and foster collaboration to enhance customer service.

• Able to:
  • Communicate orally in the English language with other employees, stakeholders, and customers by phone and in a group setting.
  • Learn job-related material through oral instruction, observation, structured lecture, and reading in the English language.
  • Know, understand, interpret, and apply all pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed.
  • Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
  • Understand the organization and operation of the City and of outside agencies as necessary to assume assigned responsibilities.
  • Effectively enter data and use computer systems, software applications, and modern business equipment to perform a variety of work tasks.
  • Produce written documents in the English language with clearly organized thoughts using proper sentence construction, punctuation, and grammar.
  • Effectively represent the department and the City in meetings with individuals; governmental agencies; community groups; various business, professional, and regulatory organizations.

Pay Range: $86,590.40 to $134,326.40 annually.

Hiring Range: $86,590.40 to $121,825.60 annually.

Pay Range Explanation:

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

Internal Only: Please understand that this is pay grade 068. If selected, your salary offer will be based on the applicable promotion or demotion worksheet in accordance with the City Pay Ordinance.

• Promotions occur when the last two digits of the pay grade increase.
• Demotions occur when the last two digits of the pay grade decrease.
• Lateral transfers occur when there is no change to the last two digits of the pay grade.
• When there is a change in the first digit of the pay grade, there may also be a change to your classification or unit.

Your job classification can be found in eCHRIS > Personal Details under your name, located in the top left section of the page.

The pay grade and classification/unit of your current position may be found by looking up your job title on the job description page.

A comprehensive benefits package is offered which includes:

• for more details: Pension Information
• 401(a) and 457 plans with employer contributions
• Choice of generous medical HMO, PPO, or HSA/HDHP plans
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan
• Wellness incentive of up to $720 annually
• Dental, vision, and life insurance options
• Employer paid long-term disability
• Free Bus/light rail pass
• Tuition reimbursement program up to $6,500 per year
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period
• Federal Student Loan Forgiveness offered through Savi

For more details, visit: Unit 007 Benefits

• Bachelor's degree in Public Administration, Business Administration, Project Management, or a related field.
• Five years of professional experience in program and project management, preferably within a government or public sector environment.
• Other combinations of experience and education that meet the minimum requirements may be substituted.
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• Some positions require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage.
For information regarding pre-screening and driving positions,
• .
• The City job description can be found here.

The minimum qualifications listed above, plus:

• Three years of experience in/with:
  • Working with budgets.
  • Working for government.
  • Project and program management.
  • Supervising and managing teams.
• Experience presenting to elected officials, subcommittee, council, etc.
• Experience handling escalated customer complaints and inquiries.
• Experience monitoring service contracts, IGAs, etc.
• Experience with data analysis and complex report writing.
• Experience working effectively with mid-level and senior management.
• Experience performing (directly or through subordinate) administrative functions.

Recruitment closes December 8, 2025. All materials must be received by 11:59 p.m. on this date.

This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.

• Job interviews may be held by video or audio conference.
If you are in need of computer resources,
• for free options.
Arizona at Work has frequent classes to help with resume writing, interviewing skills, and general career guidance.
• for more information.
• Explore other Employment Opportunities with the City of Phoenix.
• Subscribe to receive e-mail notifications about new employment opportunities.
• If you require assistance at any stage of the application process due to an accessibility issue, please contact the Human Resources Department by phone at (602) 495-5700 or by text at (800) 367-8939. You may also fill out and submit a Reasonable Accommodation Request Form.

Program Manager, JC:08600, ID# 59950, 11/19/2025, USM, GO, Benefits:007

Building the Phoenix of tomorrow.

#DoWorkThatMakesPhoenixWork

City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.