Program Specialist - Languages Department, School of Continuing Education

Reports to: Manager, Curriculum and Instruction Design

Purpose:

The purpose of the position is to provide administrative support for the department programs, both online and face-to-face.

Responsibilities:

• Serves as the first point of contact for phone callers and visitors
• Responds electronically, verbally, and face-to-face to inquiries
• Provides technical support with the Learning Management System (LMS) for instructors and learners
• Provides support with email communications, reminders, and follow-ups
• Keeps records and a filing system for the department's online and face-to-face programs
• Assists in coordinating and maintaining the curriculum design and development cycle for English language and translation programs to ensure timely completion
• Collects and organizes feedback and data from multiple sources within the curriculum cycle
• Maintains organized records of curriculum reviews, updates, and revisions for use by internal stakeholders
• Acts as a liaison between the department and university platform support teams, e.g., Moodle, Vfairs, and others, to relay messages and coordinate issue resolution
• Keeps records on training needs, participation, and feedback to enhance program quality
• Participates in preparations and serves as a liaison for major annual conferences and periodic department events
• Assists in the department’s logistics as needed
• Submits and follows up on marketing requests

Requirements:

Minimum Education Requirements:

• Bachelor's degree in a relevant field

Experience:

• A minimum of three to five years of relevant experience in administration

Skills:

• Good communication and interpersonal skills
• Good command of English and Arabic
• Proficient in Microsoft applications
• Good knowledge of learning management systems, such as Moodle

This position is open until November 26, 2025

Placement is based on the candidate’s experience and skills. Only candidates who make it to the shortlist will be contacted

"The American University in Cairo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals with disabilities are encouraged to apply."

“We thank all individuals who have expressed interest in working at The American University in Cairo.”