Program Specialist(Career Opportunity-University of Oklahoma-PEAK

Program Specialist (Career Opportunity – University of Oklahoma – PEAK)

This position offers a meaningful and rewarding opportunity to support individuals and families in need while building a longterm career path with the University of Oklahoma.

Through handson experience, structured training, and ongoing support, this role provides a strong foundation for growth into a fulltime, permanent position with OU.

Why This Role Stands Out

Clear Path to a Permanent OU Career with longterm stability
Competitive Pay Progression:
$17/hour during training
$18/hour after successful completion of training (classroom/on the job)
Structured Training & Ongoing Support
Potential for Remote Work after training and consistent performance (estimated at 6 months)
PurposeDriven Work making a real impact in the community

About the Role

This position is part of OU’s PEAK Temporary Staffing Services, and is designed to provide candidates with the opportunity to gain experience, demonstrate their skills, and transition into permanent university position.

Candidates with 18 months of relevant experience are eligible to apply for permanent positions as they become available.

Training & Work Structure

We provide a 16 week comprehensive, handson training program to ensure your success:

Training begins May 11th, 2026
All training is conducted onsite at 617 West Rock Creek Road in northwest Norman, OK
Combination of classroom instruction and realworld application

After completing training and consistently meeting performance expectations, employees may be eligible for remote work.

Reliable transportation to Norman is required during training and the initial work period.

What You’ll Do

As a Program Specialist, you’ll serve as a trusted resource and guide for individuals navigating benefit programs.

In this role, you will:

Assist clients through multiple service channels including inperson lobby, virtual lobby, and telephonebased support
Review and process applications for Adult and Family Service benefit programs.
Conduct eligibility determinations in accordance with federal and state program requirements and policy guidelines
Gather, verify, and evaluate client provided documentation including income and household composition.
Conduct intake interviews and eligibility screenings in a professional and responsive manner

Job Requirements

Required: High School Diploma or GED; AND:

18 months of experience in data analysis, project coordination, or related work

Preferred:

Case management or customer support experience
Call Center environment experience

Key Strengths:

Strong communication and interpersonal skills
Attention to detail and ability to manage multiple priorities
Critical thinking and problemsolving skills
Ability to work in a structured, fastpaced environment
Professionalism and ability to handle confidential information

Skills:

Flexible team player with a commitment to personal and professional accountability
Ability to balance multiple tasks and deadlines with attention to detail and accuracy
Demonstrate effective critical thinking and decisionmaking skills based on training and guidelines provided
Excellent interpersonal and communication skills
Ability to speak, read and write clear, concise English
Ability to accurately read and understand written materials and instructions
Ability to interpret and apply federal and state regulations and guidelines.
Ability to work well with all levels of staff in the organization and individuals with multiple barriers.
Must be able to handle confidential matters in responsible manner.
Ability to work comfortably in a fastpaced intake, education and support center

Work Environment

Onsite work in Norman during training
Phone and computerbased support role
Opportunity for remote work after training and demonstrated success

Certifications: None

Advertised Physical/Environmental Requirements:

Ability to sit and talk for prolonged periods.
Hand and finger dexterity.
Engage in repetitive motion of the wrist, hand, and fingers.
Standard Office Environment.

Build Your Career at OU

This role is an excellent entry point into a stable and rewarding university career. Fulltime OU employees enjoy:

Comprehensive health and retirement benefits
Paid time off and holidays
Career development and advancement opportunities
A collaborative and supportive workplace culture

Why You Belong at the University of Oklahoma

The University of Oklahoma fosters an inclusive culture of respect and civility, belonging, and access, which are essential to our collective pursuit of excellence and our determination to change lives. The unique talents, perspectives, and experiences of our community enrich the learning, and working environment at OU, inspiring us to harness our innovation, creativity, and collaboration for the advancement of people everywhere.

Equal Employment Opportunity Statement

The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate on the basis of race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.

Hiring contingent upon a Background Check?: Yes
Special Indications: None

Job Posting: Apr 10, 2026

JOB DESCRIPTION HELP

Required Attachments

Documents required for this position are listed under the "Required Attachments" section of this job listing. You will be required to upload and attach these documents in the application process.

Important: ALL required documents must be attached to your job application or your documents will not be visible to the hiring department!

Work Location: In person