Program Support Specialist

Job Category: Experienced

Job Type: Full Time

Required

• Bachelor’s Degree or equivalent
• Knowledge of relevant computer applications
• Knowledge of certain field-related topics
• Fresh with excellent communication Skills
• 2 years experience in the BPO industry or a reputed call center. or
• Medical billing, Pharmacy courses, or any related courses to the field are a plus point.
• Fluent in the required language i.e. English
• Knowledge of calling principles and practices
• Knowledge of call center telephony and technology
• Experience in a call center or customer service environment
  
  

Behavioral Competencies

• Ability to sustain interpersonal and professional relationships with internal colleagues.
• Basic understanding of a team’s strategy and how tasks contribute to the greater good.
• Consistently works within internal processes and procedures.
• Engagement in corporate initiatives, as requested.
  
  

Key Competencies

• Excellent Communication skills
• Judgment abilities
• Problem analysis and problem-solving
• Solid time management skills
• Active Listener
• Disciplined
• Proactive approach
  
  

Shift Timings: 6:00 PM to 3:00 AM

Location: Paragon City, Burki Road, Lahore.

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