PROGRAM SUPPORT SPECIALIST

Knowledge, Skills, and Abilities

• Strong organizational and record‑keeping skills
• Clear, professional written and verbal communication
• Ability to manage sensitive information with discretion and confidentiality
• Attention to detail and accuracy in tracking applications and funding
• Ability to work independently while following established procedures
• Comfort coordinating with multiple stakeholders across departments
• Basic proficiency with Microsoft Office tools and digital tracking systems

Preferred Qualifications

• Experience providing administrative or program coordination support
• Experience working in an education, training, or human resources environment
• Familiarity with adult education, workforce development, or professional learning programs (preferred but not required)

Work Environment & Schedule

• Temporary, hourly position
• Schedule and number of hours determined based on program needs and funding availability
• May include coordination with internal departments and external partners during standard business hours

Program Intake & Eligibility Support

• Manage the intake process for GED and ELA program applications, ensuring submissions are complete, accessible, and properly documented.
• Verify participant eligibility, including classified employee status and availability of program funding.
• Confirm supervisor acknowledgement and required approvals, including verification that applicants are not on a performance improvement plan or under disciplinary action.

Program Tracking & Records Management

• Track and monitor use of allocated program funds throughout the fiscal year.
• Maintain accurate and confidential program records, including applications, approvals, funding logs, enrollment status, and participant progress.
• Support reporting and documentation needs as requested by program leadership.

Participant & Supervisor Communication

• Provide participants with timely updates regarding application status, enrollment steps, schedules, and program expectations.
• Send encouragement messages once program enrollment has been confirmed.
• Coordinate communication with supervisors to confirm enrollment and encourage ongoing support for employee participation.

Vendor & Partner Coordination

• Serve as the primary point of contact for the adult education vendor (PWCS Adult Education) regarding enrollment coordination and reporting needs.
• Support communication and coordination with LinkedIn Learning Division Champions by:
• • Sharing usage guidance and expectations
  • Communicating best practices
  • Supporting division‑level rollout and promotion efforts
  • Reinforcing professional learning engagement expectations