Project Analyst, Emergency Department

Project Analyst – UPMC Mercy Emergency Department

Location: UPMC Mercy, Pittsburgh, PA
Schedule: Monday–Friday, Flexible Hours
Department: Emergency Medicine
Reports To: Director of Emergency Services

Job Summary

The Project Analyst will support the Emergency Department at UPMC Mercy by leading quality improvement initiatives, optimizing processes, and executing strategic projects. This role is essential for driving data-informed decisions that enhance patient care, compliance, and operational efficiency.

Responsibilities

• Provide analytical, project management, and operational support to improve patient flow and resource allocation.
• Lead and support compliance and reporting efforts, including SEP-1, PTSF (Pennsylvania Trauma Systems Foundation), PSI-3 reduction, and Geriatric Emergency Department Accreditation.
• Collaborate with the Director of Emergency Services on strategic initiatives, including pursuit of the Lantern Award.
• Assist the Medical Director with administrative tasks and data-driven decision support.
• Promote and showcase quality and process improvement projects within the department.

Qualifications

Required:

• Bachelor’s degree and 2 years of experience
• Experience in project analysis, healthcare quality, or process improvement strongly preferred
• Experience with healthcare accreditation and regulatory compliance preferred
• Strong skills in data analysis and reporting
• Excellent communication, collaboration abilities and proven ability to manage multiple projects

Why Join UPMC Mercy Emergency Department?

• Make a direct impact on emergency care and patient outcomes
• Contribute to award-winning initiatives and high-profile departmental goals
• Work in a collaborative, team-oriented environment that values innovation and continuous improvement
• Be part of a culture that emphasizes teamwork, excellence, and professional growth

The Project Analyst is responsible for complex analysis of data and information sets for provider and company-wide initiatives. The Project Analyst is responsible for overseeing multiple projects at any given time. Must use knowledge and understanding of UPMC internal processes and information systems to recommend and implement with project plan. This position also is responsible for reporting results to Management as needed.

Responsibilities:

• Assist Management in defining and documenting tasks and duties within department.
• Identifies trends and process improvement opportunities across departments within operations.
• Process report requests as needed by Manager and Directors.
• Monitors operating performance against regional and national benchmarks.
• Perform complex project and data analysis as needed by Management.
• Develops cross-functional, change management and implementation strategies, ensuring that all of the participating parties have committed to effective implementation of the processes and procedures.
• Assist with achieving Operations division strategic goals as well as organizational goals
• Recommend and implement process improvement initiatives within the department as well as implementing process improvement initiatives based on management decision.
• Provide concise and timely status reporting as required
• Develop and maintain detailed project plans, this includes utilizing standard project documentation and methodology and project tracking and reporting procedures.
• Works with other managers to achieve efficiencies across integration of projects.
• Assists team members in resolving project problems, escalates issues when necessary, and facilities decision-making.
• Develops and implements key metrics to measure and report on progress of initiatives.
• Performs cost/benefit analysis
• Assures quality of information through business case and application-level testing; validates test results to initial business needs.

• Educational/Knowledge Requirements: Bachelors degree and 2 years experience or High School degree plus 5 years of experience.
• Prior work experience as a Project Coordinator highly preferred.
• Excellent knowledge of spreadsheet and database software. Must be very organized and deadline conscious.
• Project Management knowledge and ability to manage multiple, complex, large-scale projects.

Additional Qualities desired: Minimum of four years of experience in operations. Experience in health care insurance or health care industry preferred. Excellent computer skills required, including Access, Excel, Microsoft Project, and other pertinent computer software packages. Strong management, problem solving, organizational, and communication skills (oral and written). This position requires effective planning and organizational skills. This person must have the ability to perform planning for large initiatives/projects, managing all tasks required to providing services to meet client and business needs within budget and targeted deadlines.

Licensure, Certifications, and Clearances:

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran