Project Coordinator

Position Responsibilities

Oversee installation and setup of Desktop, Laptop and Tablet devices (Order Management)
Management of incidents and requests for DaaS customers (Support issues)
Monitoring and managing inventory levels (Inventory, Kanban Management, Supply Management)
Working on escalations from the customers supporting teams, as well as specific cases identified by the Premier Technical Support Team and Technical Account Managers
Coordinates with on-site facilities and technical contacts regarding readiness and delivery issues
Invoicing the customer and vendor for services delivered
Develop knowledge of Lenovo product range and internal processes, identify tools and automation opportunities to improve productivity
Ensure customer satisfaction at all times
Processing Orders for New devices, re-deploying devices
Prepare documentation to record and track SLA performance and other reporting requirements
Provides technical feedback on process issues to improve overall service delivery
Produce Billing Report
Ensure that the invoices are presented to the customer on time
Ensure Service Reporting are done on a timely basis.

Position Requirements: