Project Coordinator (Cleaning & Hospitality)

Job Purpose:

To coordinate and oversee the daily operations of cleaning and hospitality projects, ensuring the highest standards of service delivery, client satisfaction, and compliance with company policies and quality standards. The Project Coordinator acts as the main link between clients, site supervisors, and internal departments.

Key Responsibilities:

• Assist in planning, organizing, and monitoring cleaning and hospitality operations across multiple sites.
• Coordinate with site supervisors and ensure manpower deployment as per schedule and client requirements.
• Supervise and support cleaning teams to ensure quality and efficiency in service delivery.
• Ensure adequate availability of cleaning materials, equipment, and uniforms at each site.
• Support the mobilization of new projects, including staff deployment, site setup, and client orientation.
• Act as the primary point of contact for clients to address operational concerns and service feedback.
• Conduct regular site visits and meetings to ensure client satisfaction and compliance with service level agreements (SLAs).
• Prepare and submit site performance reports and improvement plans to management.
• Coordinate attendance, shift schedules, and replacements for cleaning and hospitality staff.
• Monitor staff performance, grooming, and discipline, ensuring compliance with company policies.
• Support training programs for new and existing staff to maintain quality standards.
• Escalate disciplinary and HR-related matters to the HR department when necessary.
• Prepare daily, weekly, and monthly reports on manpower utilization, material consumption, and operational performance.
• Coordinate with procurement for material requisitions and ensure timely delivery.
• Maintain accurate records of staff attendance, client feedback, and incident reports.
• Ensure all staff follow health, safety, and hygiene standards as per company policy and client site requirements.
• Report accidents, incidents, and near-misses immediately and assist in investigations.
• Conduct periodic inspections to ensure cleaning equipment and chemicals are used safely and correctly.

Qualifications & Experience:
*

• Diploma or Bachelor’s Degree in Hospitality Management, Business Administration, or related field.
• Minimum 3–5 years of experience in cleaning, facility management, or hospitality industry, preferably in a supervisory .
• Languages: Good command of English (Arabic knowledge is an advantage).

Job Type: Permanent