Project Delivery Manager

We are seeking a seasoned and dynamic Software Project Delivery Manager to lead the end-to-end execution of complex, multi-track projects for our public service, emergency management and federal clients. The ideal candidate is a strategic thinker and an expert planner who thrives on owning the entire project lifecycle—from translating contract requirements into actionable plans to ensuring on-time, on-budget delivery. You will serve as the primary liaison between executive stakeholders, internal teams, customers, and agency partners, driving communication, managing risks, and ensuring ultimate client satisfaction.

Key Responsibilities

• Project Leadership, Execution & Delivery: Take full ownership of the project's P&L, budget, scope, and timeline. Develop and manage integrated project roadmaps, Work Breakdown Structures (WBS), and baseline schedules across hardware, software, and cybersecurity workstreams.
• Client & Stakeholder Management: Serve as the primary point of contact for clients, expertly managing expectations and building strong, trusted relationships. Chair weekly executive touch-points and effectively communicate project status, risks, and strategic updates to C-level stakeholders and field users alike.
• Risk & Issue Management: Proactively identify and manage project dependencies and constraints. Maintain a comprehensive RAID (Risks, Assumptions, Issues, Dependencies) log and a forward-looking 14-day schedule. Drive issue resolution and act as the "voice of the customer" by managing feedback loops across all teams.
• Governance & Compliance: Translate Statements of Work (SOW) and Performance Objectives (POP) into detailed deliverable checklists. Lead critical project governance processes, including toll-gate reviews, and manage compliance requirements such as FedRAMP evidence reviews and Authority to Operate (ATO) packages, ensuring the Plan of Actions & Milestones (POA&M) remains current.
• Sales & Pipeline Facilitation: Collaborate with the sales team to facilitate the sales-to-delivery pipeline, ensuring a smooth transition for new projects and clients.

• Field Operations & Remote Team Management: Lead and manage a remote team of field installers across the U.S. You will oversee all scheduling, logistics, and on-site hardware installation while serving as the team's primary point of contact for support and issue resolution. This role is responsible for ensuring project quality and timelines are met through remote tracking while fostering a strong, accountable team culture from a distance.

Qualifications

Required Qualifications:

• Bachelor's degree from an accredited institution.
• A minimum of 5 years of direct software project management experience OR 3+ years of project management experience accompanied by a PMP or PRINCE2 certification.
• Demonstrated experience managing project financials (P&L), scheduling, resource forecasting, and scope control.
• Proven experience with CRM systems (e.g., Salesforce, Microsoft Dynamics).
• Exceptional written and verbal communication skills, with the ability to confidently present to all levels of an organization, from C-suite executives to end-users.
• Excellent organizational, client management, and relationship-building skills.
• High proficiency in Microsoft 365 Office Suite (Excel, PowerPoint, Word, Project) and Google Workspace.

• Understanding of software development life cycle

Preferred Qualifications:

• Direct experience with Salesforce CRM.
• Salesforce Administorator Certification.
• Active PMP or PRINCE2 certification.
• Experience delivering projects for Public Service, Emergency Management or Federal sectors, and federal with exposure to equipment such as handheld/mobile radios, routers, and IP gateways.
• Experience contributing to proposal development, including responses to Requests for Information (RFIs) and Requests for Proposals (RFPs).
• Familiarity with federal compliance standards, particularly FedRAMP and the ATO process.
• Knowledge of state and local government compliance and procurement standards.
• ITIL v4

• Lean Six Sigma Certification

Compensation: We offer a competitive compensation and benefits package (Health, Vision, Dental and Group Life Insurance, 401K Plan, PTO, and Holiday Pay), a great team to work with and a mission that you can be part of that will absolutely make a difference. This position offers a fixed annual base salary, plus a commission plan. The annual salary range for this position is $90,000-$145,000 based on an individual's overall qualifications, experience, skill level, geography, expertise, and education/training at time of hire. Promotional and advancement opportunities are available to reach top pay. This pay range can be modified at any time at the sole discretion of the Company and does not include variable, performance-based compensation which can be applicable. Commission earnings are variable, depending on sales performance against revenue quota and/or other sales objectives.

Equal Opportunity Employment and Affirmative Action

Mutualink, Inc. (“Mutualink or Employer”) is an equal employment opportunity and affirmative action employer, dedicated to the policy of nondiscrimination in employment on any basis prohibited by law. Mutualink is committed to providing equal employment and advancement opportunities without consideration of race, color, religious creed, age, sex, sexual orientation, gender identity or expression, marital status, national origin, ancestry, veteran status, intellectual disability, genetic information, disability, or other legally protected status, unless there is a bona fide occupational qualification under applicable Connecticut statute excluding persons in one of the foregoing protected groups. Additionally, Mutualink will take affirmative action to ensure workplace equality, avoid all forms of discrimination, and develop a workforce that is representative