Project Head/ Project Lead

Important:
Please read the job description and requirements carefully before applying. Only apply if you meet the qualifications, as applying without meeting them may affect your eligibility for other positions.

Hiring: Project Head / Project Lead – US Healthcare Operations | BPO

Department: BPO Operations
Location: Lahore (Onsite)
Working Hours: Rotational Shifts
Employment Type: Full-time

Are you a strategic, results-driven leader with deep experience in US Healthcare operations? Abacus is seeking a dynamic Project Head / Lead to oversee high-impact healthcare accounts, drive operational excellence, and ensure superior client satisfaction.

Key Responsibilities:

• Lead and manage end-to-end operations for US healthcare projects, ensuring SLA adherence and service excellence.
• Drive strategic planning, performance improvement, and cross-functional coordination across QA, Training, and Workforce teams.
• Engage directly with clients, manage expectations, and support long-term account growth.
• Oversee RCM processes, insurance verification workflows, enrollment/inside sales operations, and regulatory compliance.
• Develop and implement SOPs, training modules, and QA frameworks tailored to healthcare processes.
• Analyze performance metrics, identify risks, and implement corrective action plans proactively.
• Manage resource allocation, forecasting, scheduling, and team performance reviews.
• Ensure operational compliance with US healthcare standards and company policies.
• Lead cross-functional initiatives to improve efficiency, quality, and customer satisfaction.

Qualifications & Requirements:

Education:

• Bachelor’s or Master’s degree (Preferred fields: Business, Healthcare Management, or relevant disciplines).

Experience:

• 6–8 years of BPO operations experience, with at least 3–4 years of leadership managing US healthcare accounts.
• Strong background in healthcare operations, including:

– Revenue Cycle Management (RCM)
– Insurance Verification
– Enrollment & Inside Sales
– Regulatory compliance

Skills & Competencies:

• Excellent client engagement and stakeholder management skills.
• Ability to develop SOPs, training modules, and quality frameworks.
• Strong analytical capability with experience managing KPIs and operational dashboards.
• Exceptional communication skills – Minimum C1 English proficiency (verbal & written).
• Proven ability to handle complex healthcare workflows and lead multiple teams efficiently.
• Proficiency in MS Office, CRM systems, EMR/EHR tools, and performance monitoring systems.

Why Join Us?

At Abacus, you'll join a future-focused organization that values leadership, innovation, and professional growth. This role offers the opportunity to directly influence strategic healthcare operations and work closely with global clients.

Ready to Step Up?

Send your updated resume to hassan.saleem@abacus-global.com
Subject: Application – Project Head / US Healthcare Operations

Job Details:

Job Type: Full-time
Pay: (Market competitive)
Work Location: Onsite – Lahore
Industry: IT Services & Consulting (Healthcare BPO Domain)

Job Type: Full-time

Pay: Rs150,000.00 - Rs220,000.00 per month

Work Location: In person