Project Manager

The Project Manager is responsible for overseeing customer accounts identified as challenging or business-critical. This role requires a proactive, technically competent professional who can manage complex customer relationships, ensure timely and accurate order processing, and drive strategic initiatives to enhance customer satisfaction and business growth.

Key Responsibilities:

Provide quotation support to Channel Members and Customers for Special Accounts making pricing decisions to delegated level of authority.

Review and reconciliation of contract/specification with the agreement/proposal. Ensure all exceptions and/or clarifications and changes to contract are addressed, documented, and approved by the customer. Making the applicable departments (Engineering, Quality Assurance, Manufacturing) aware of these requirements.

Responsible for all liaisons with customer and various Company departments involved with special account.

Preside at meetings with other departments, maintain a workable atmosphere and report on progress. This activity must be accomplished without the benefit of having responsibility for these functional areas.

Preside at meetings, if necessary, with appropriate departments and with customer to discuss design changes, delivery commitments and general terms and conditions of contract/account. At such meetings will insure cost and liability to Company is considered and proper level of management is consulted and involved.

Issue reports on a periodic basis to management on account activity, status, problems, and action taken or required.

Ensure that product is supplied on time a minimum of 90%.

Resolve all customer complaints in a timely manner.

Update and recommend to Business Managers changes and trends pertaining to special accounts.

Host and entertain all visitors involved with special accounts.

Enter all orders within one day of receipt and resolve all exceptions within 1 day after entry. Issue and review on a weekly basis all backlog reports for special accounts.

Be a member of the key personnel available to special accounts 24 hours a day, 7 days a week.

May be required to be available via mobile phone/PC/pager outside of normal office hours in order to provide emergency coverage.

Expectations:

Bachelor’s degree required in a related field, such as Business Administration, Marketing or Engineering (4 years of applicable experience may be considered equivalent to the bachelor’s degree).

Experience in order management over at least four years demonstrating progressing levels of responsibility with challenging customers and situations. Experience needs to include delegation and coordination of inter and intradepartmental tasks to meet customer expectations.

Exemplary customer service skills are essential and include effective oral and written communication skills, organizational and time management expertise, and the ability to prioritize and complete required tasks within established time schedules. Attention to detail required. Abilities to operate independently and display sound judgment are necessary.

Must be able to direct and coordinate cross functional teams and achieve results through others. Must have a demonstrated ability to interface with support groups on difficult problems and effectively resolve conflicts.

We offer

We offer a challenging work environment that values innovation and suits development-minded people who enjoy working in a fast-paced and dynamic setting. Includes a generous wage and benefits package that includes a 401k with company match as well as company-funded pension.

Please note that any offer of employment is contingent upon a background check and pre-employment physical/drug screen. This position is not eligible for international relocation. Applicant must be authorized to work in the US.

When everything works together

Valmet is where the best talent from a wide variety of backgrounds comes together. With over 19,000 professionals around the world, we are the leading global developer and supplier of technologies, automation and services for the pulp, paper, and energy industries, and serve an even wider base of process industries with our automation systems and flow control solutions. Our commitment to moving our customers’ performance forward requires creativity, technological innovations, service knowledge – and teamwork.

Join the team! www.valmet.com/careers na

Please note that Valmet will never ask for personal financial information during the interview process. If you feel you have been a victim of an online job posting fraud, please notify the Federal Trade Commission.