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Project Manager
Switzerland
The Professional Services Team is looking for an initiative-taking and results-driven Project Manager to lead the successful delivery of Basware software solutions and services for our global customers. We are seeking an experienced and customer-focused Project Manager who can effectively plan, coordinate, and execute end-to-end implementation projects. The ideal candidate will combine strong project governance, stakeholder management, and delivery discipline to ensure each engagement achieves its desired business outcomes—on time, within scope, and within budget. You’ll be responsible for aligning customer expectations with Basware’s delivery methodology, driving execution excellence, and ensuring a smooth transition into steady-state operations.
In this role, you’ll work as part of an international delivery team, managing cross-functional resources, coordinating with Sales, Solution Consultants and Solution Architects, and maintaining close alignment with Product and Customer Success teams. You’ll act as a trusted customer advocate, ensuring that client needs are understood, communicated, and addressed throughout the project lifecycle. With a customer-first mindset, you’ll
champion value realization, proactive communication, and continuous improvement— helping customers achieve success while strengthening long-term relationships with Basware
Key Responsibilities
- Lead end-to-end delivery of Basware implementation and integration projects ensuring they are completed on time, within scope and budget.
- Act as the primary customer contact during project execution, building trust and ensuring alignment with client goals.
- Develop detailed project plans, manage schedules, track milestones, and report progress to internal and external stakeholders.
- Identify risks early, develop mitigation plans and manage issues to maintain the project health.
- Monitor project financials including budgets, forecasts, and margins: ensure adherence to the contractual terms.
- Ensure projects meet internal audit requirements, and compliance standards.
- Work closely with solution consultants, solution architects, customer support and customer success teams to ensure a seamless handover to operations.
- Contributes to refining project delivery methodologies, standardized templates, and best practices across the professional services organization.
Skills & Requirements
- Bachelor’s degree in engineering, Information Technology/Computer Science, Business, or related field; a Master’s degree is a plus.
- Strong understanding of project management methodologies, governance frameworks and delivery best practices in a SaaS or enterprise software environment.
- Demonstrated experience (at least 5-8 years) in managing end-to-end implementation projects, preferably in finance automation, ERP or enterprise solutions.
- Project Management Certifications (e.g., PMP, PRINCE2, Agile) are highly desirable.
- Strong customer advocacy and relationship management skills, with a track record of driving customer satisfaction and adoption
- Excellent communication, presentation and problem-solving skills with the ability to influence cross-functional teams.
- Experience working in a global delivery model, collaborating across time zones and cultures.
We Drive Customer Value
We Take Ownership
We Are Bold
About the company
Basware is how finance leaders in global enterprises can finally automate their complex, labor-intensive invoice processes and stay compliant with regulatory change. Our Accounts Payable (AP) automation and invoicing platform helps companies achieve a new level of efficiency – in a matter of months – while reducing errors and risks. We bring a unique combination of true automation, complete coverage, and deeper expertise to make it all just happen for our customers. That’s why the world’s most efficient AP departments at 700+ global customers rely on Basware to handle over 170 million invoices per year.
Joining Basware means you’ll join a team filled with innovators, passionate about their work and enthusiastic about the industry we’ve pioneered. You’ll work alongside highly motivated, capable, and friendly individuals who collaborate to deliver world-class solutions and services. A critical part of our culture is the high amount of trust we put into our employees—we want everyone to make a difference, so we offer flexibility in how you work, giving you the freedom and support to deliver your best results. We truly live our values where:
We Drive Customer Value , We Take Ownership and We Are Bold in everything we do, to make it all just happen for our customers.
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