Project Manager

Description:

American Muscle Docks & Fabrication (AMD) – PROJECT MANAGER

We seek an experienced project manager with a strong construction, marketing, and inside sales background to join our team. The successful candidate will market, quote, manage, and administer floating docks projects, products, and services for the marine access industry. This position reports to the President.

THE COMPANY YOU WILL BE JOINING:

• Branded manufacturer of boat dock systems, floats, gangways, and marine hardware.
• #1 regional player in its market with exceptionally high growth potential.
• Mission-driven: We elevate the quality of life and work for people needing reliable access to waterways.
• Entrepreneurial, flat organization. Recognized for high quality, responsiveness, and industry-best service.
• A division of Canopy Brands, a growing family of trusted brands, providing protection, access, and mobility solutions to commercial and residential markets.

WHAT THEY OFFER YOU:

• Competitive salary with comprehensive benefits: Healthcare, 401k match, paid time off/holidays, annual bonus plan based on individual and company performance.
• High-impact role on a winning team that is actively growing its leadership, systems and processes, sales and marketing sophistication, and geographic reach.
• Meaningful autonomy and empowerment in a positive, fun environment that supports development and recognizes achievement.

WHAT THE ROLE DOES:

• Markets, quotes, and administers customer orders and contracts for floating docks and associated hardware and accessories to domestic and international customers, requiring a solid knowledge of the marina industry, boat docks, and AMD products.
• Responds to customer-initiated telephone and website inquiries. Establishes, develops, maintains, and builds positive business, customer, and dealer relationships.
• Generates news business through networking, customer referrals, and trade show attendance to sustain and grow market share.
• Makes on-site customer visits to establish rapport, clarify customer requirements, verify specifications, finalize pricing, and establish contractual agreements.
• Coaches clients in the use of the 3-D Dock Building Software; establishes clear project requirements.
• Ensures that the Customer Project File reflects complete requirements, including raw material availability and pricing, product and shipping quote details, and accurate drawings approved by both the customer and the company. Obtains pre- and post-project completion photos and endorsements.
• Serves as the “turnkey” project manager by coordinating all aspects of the project, including sales agreement approval, sales order generation/payment, project specifications/drawings, bill of materials production, and shipping.
• Ensures customer delivery and satisfaction. Collects customer deposit information by inputting it into the QuickBooks system; verifies that a 75% deposit is received before arranging for customer order scheduling.
• Notifies Production Manager and Vice President of Operations when faulty equipment or defective materials are discovered.
• Ensures an exemplary customer experience from “point of order” through “customer delivery” through the professional servicing of the customer, e.g., servicing quotes, entering and managing orders, processing payments, resolving disputes and customer complaints, and confirming shipments.
• Establishes, develops, maintains, and builds positive business, customer, and dealer relationships.
• Demonstrates AMD’s core values: Respect, Precision, Urgency, Mastery, Positivity.
• Regularly exercises discretion and independent judgment and utilizes a “solutions-focused” approach to meet and exceed customer needs.

THE BACKGROUND THAT FITS:

• A consummate professional who enjoys working as a member of a team, thrives on achieving a well-managed project that exceeds customer expectations.
• Bachelor’s degree in business, Business Administration, Marketing, Construction, or related field.
• 5+ years of construction, metal fabrication, and customer service. Knowledge of dock manufacturing and the metal fabrication industry – a plus!
• 3-5 years of commercial construction project leadership experience combined with an excellent track record of sales and contract administration for projects ranging from $1 – 6+ million.
• Ability to manage all facets of the project (project definition, drawings, specification confirmation, raw material requirements, production, shipping, delivery, and customer satisfaction follow-up). Interfaces with field sales personnel, providing technical feedback as needed
• Microsoft Office (Word, Excel, PowerPoint), QuickBooks, HubSpot, CRM, Google Workspace, and related web-based applications. MAC/PC familiarity.
• Excellent applied math and construction measurement skills, with the attention to detail necessary to develop project costs and specifications.
• Professional verbal and written communication, relationship development, consulting, and related skills.
• Experience in the marine access and construction field is a plus.
• Solid supplier and customer relations skills.
• Works on the phone, at a computer, and interacts with employees and visitors in a fast-paced office and plant setting. Lifts up to 50 pounds.

Requirements: