Project Manager

About the Company
Solix is a leading national provider of consulting and business process solutions with expertise in complex program management, eligibility determination, customer care, and state and federal funding recovery. Our team is driven by our mission to connect people to essential programs and services. We consult with our clients to develop optimal solutions, engage with our clients and their stakeholders to achieve mutually beneficial outcomes, and empower our clients and the people we collectively serve.

Serves as a primary interface to SSG clients within the Education sector to ensure a superior client experience.

Primary Responsibilities and Duties:

• Passionate about serving clients, seeks innovative solutions to problems and can work independently while also integrating well within a team environment.
• As a primary interface to the client, nurture and grow client relationships to ensure a mutual and long-lasting partnership.
• Review and knowledge of Special Education Medicaid Cost Reporting or Random Moment Time Study development and operation.
• Ensure timely and efficient delivery of contractual and service level requirements.
• Ensure that SSG’s Operations meet customer and internal commitments and constraints. Collaborate across departments to ensure overall program compliance with all internal, contractual, technical, and legal requirements from program implementation through delivery.
• Provides Subject Matter Expertise and works with Clients in resolving business problems and assisting in policy and procedure decisions, as requested by Clients. Communicate with stakeholders on a regular basis, including the client and project team to plan, prioritize, resolve and escalate issues, when needed.
• Identify new approaches and service offerings to improve customer service, fill in gaps in clients’ needs or expand SSG and/or Solix’ relationship breadth. Capture and review data to identify trends, root causes, and summarize findings of items that drive client satisfaction. Prepare reports and status updates for client and management.
• Manage and handle escalated customer issues and ensure complete resolution and proactively manage and mitigate potential situations that may negatively impact the business.
• Drive new revenue within client base and expand into new business. Negotiate change notices and contract renewals.
• Serve as a subject matter expert on bid opportunities related to owned customers. Present proposals and technical information through presentations and meetings with key customers.
• Develop and maintain the assigned project implementation/execution plans and communicate project scope and plan to participants
• Coordinate and monitor the work effort of assigned project to ensure activities are being completed, issues are proactively addressed, that goals and objectives are aligned and that project activities are being accomplished on time, within budget, and according to quality standards.
• Conduct business analysis and develop business requirements. Recommend and implement process improvements that leverage existing processes and technologies.
• Provide the required training (on-site and/or Webinars) and support the client.

Minimum Education and/or Experience Requirements:

• Bachelor’s degree plus seven years related experience; or at least ten years related experience; or equivalent combination of education and experience.
• At least 3 years’ operations experience within the Education or Medicaid industry.
• At least 3 years’ experience in account/customer relationship management, sales, proposal development, marketing or related area

Required Knowledge, Skills and Abilities:

• Knowledge of Special Education, Medicaid Cost Reporting or Random Moment Time Study development and operation.
• Strong knowledge of Special Education or Medicaid sectors with ability to apply this knowledge.
• Ability to function independently and manage competing priorities.
• Must be a solid relationship builder.
• Demonstrated ability to drive and deliver exceptional results with a sense of urgency.
• Strong customer focus with ability to identify customer needs.
• Sound analytical and decision-making skills.
• Strong project management skills.
• Proven ability to understand and communicate business processes, business challenges, and solutions.
• Negotiation and conflict resolution skills.
• An entrepreneurial drive and work ethic.
• Demonstrated ability to recommend and implement process improvements.
• Strong written and verbal communication skills, including ability to prepare and present professional training sessions.
• Strong computer skills including Microsoft Office Word, Outlook, and Excel as well as the ability to use and administer various software applications.
• Ability to work in a dynamic work environment where business needs are always changing.
• Experience in the areas of Special Education, School-based Medicaid, or Random Moment Time Study operation.

Why Join us?
Solix offers a robust benefits package, subject to eligibility based on position and/or performance. An employee's benefits may include medical, dental, and vision insurance, short and long-term disability, 401(K) with employer match, paid time off, annual merit increases, short-term incentive pay, tuition reimbursement, adoption assistance, charitable gift matching, and an employee assistance program.

For more information about personal rights under Equal Employment Opportunity, visit: EEOC Poster, EEOC GINA Supplement​, and OFCCP EEOC Supplement.
Solix, Inc. is an Equal Opportunity Employer – M/F/Veterans/Disabled and other protected categories.