Project Manager

Experience

10+ years of experience in managing complex Managed Services or SOC/NOC contracts.

Availability

Dedicated 8x5 Onsite (Business Days)

Core Mandate

Own KPIs, guarantee SLA achievement, ensure smooth governance, and drive customer satisfaction through operational excellence.

Key Responsibilities:

• Serve as the single point of contact (SPOC) and owner for the entire Managed SOC contract, ensuring seamless operations and customer success.
• Own and manage all Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), driving the team to meet and exceed targets.
• Prepare and present regular monthly and quarterly performance reports to both Cisco and the client (Du Telecom) management.
• Lead and facilitate all governance meetings (weekly operational, monthly/quarterly strategic) to review performance, risks, and strategic initiatives.
• Manage the onsite team structure, resource planning, shift coverage (24/7), and resource rotation.
• Oversee the Onboarding Process and Transition/Handover from the existing vendor, ensuring minimal disruption to service continuity.
• Manage operational risk and escalation, ensuring clear communication channels between the NETS team, Cisco, and Du Telecom.
• Ensure all contractual deliverables (reports, content, reconciliation cycles) are completed on time and to the required quality standard.

Required Skills:

• PMP, Prince2, or equivalent certification is highly desirable.
• Exceptional leadership, negotiation, and cross-cultural communication skills.
• Proven financial and commercial management experience related to managed services contracts.

Job Type: Full-time