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Project Manager

Project Manager
Classification: Exempt
Location: Virtual
Department: Dynamic Works Institute
Reports to: General Manager

Role Summary
The Project Manager is responsible for planning, coordinating, and executing workforce
development and learning programs from inception through delivery. This role manages business
customers and programs end-to-end, supports digital learning content development, facilitates
virtual and live training, and ensures seamless operational execution across program operations,
reporting, customer partnerships, and technology platforms.
Ideal candidates are highly organized, detail-oriented, and proactive, with strong communication
skills and the ability to manage multiple priorities across customer-facing and internal teams.

Key Responsibilities
Program & Client Management

Own program schedules, deliverables, communications, and customer relationships.
Lead kickoff meetings, clarify scopes, track assignments, and coordinate internal and

external contributors.

Manage assigned accounts (internal and external), ensuring consistent communication

and alignment.

Partner with internal stakeholders (sales, operations, finance, and program leadership) to

align scope, timelines, and resourcing; communicate tradeoffs and manage expectations.

Oversee cohort setup, trainer assignments, calendars, attendance tracking, and logistics.
Monitor customer needs, follow up on training requirements, and recommend technology

solutions when needed.

Utilize project management processes and maintain updated project plans and

documentation.

Keep CRM or sales software (e.g., Salesforce) updated with program data.

People Management & Cross-Functional Leadership

Directly manage a team of trainers, coaches, content developers, and/or program

operations staff; set goals, clarify roles, and ensure accountability to program outcomes.

Recruit, onboard, train, and develop team members; provide ongoing coaching, feedback,

and performance management.

Conduct regular 1:1s, team meetings, and performance check-ins; support career

development and skill building.

Plan and allocate team capacity across concurrent programs; prioritize work, assign tasks,

and adjust resourcing to meet deadlines and quality standards.

Coordinate work across internal partners (sales, operations, finance, and program

leadership) and external contributors to deliver program commitments.

Identify and mitigate risks related to scope, schedule, quality, and resourcing; escalate

issues with recommended options and tradeoffs.

Training Delivery & Facilitation

Plan, support, and facilitate virtual and live training, coaching sessions, and program

workshops.

Provide oversight for Virtual Works and other learning programs.
Support trainers and Virtual Success Coaches with materials, logistics, attendance, and

prep.

Assess the effectiveness of trainer and coach performance and provide coaching for

continuous improvement.

Assist in developing lessons, modular content, and micro-learning assets aligned with

program objectives.
Content Development & Quality Assurance

Support development, editing, and quality assurance for digital and live training

materials.

Review modules, perform QA checks, and verify catalog and website accuracy.
Manage learning asset packaging and uploading into learning platforms (e.g., Appinium).
Maintain project boards and workflows across content developers and contributors.
Research and recommend modern training strategies, systems, and technology for

improved delivery.

Operations, Reporting & Analytics

Track program usage, performance metrics, budgets, and financial health.
Compile recurring reporting, dashboards, and summaries for leadership and clients.
Manage Salesforce operational tasks: quotes, orders, payments, seat management,

expiration tracking, and renewals.

Maintain structured file organization in cloud systems (e.g., Dropbox).
Ensure SOP documentation, continuous improvement, and root-cause analysis activities.

Administrative & Contractor Management

Select, onboard, and coordinate contract staff (writers, instructional designers, voice

talent, trainers).

Ensure timely creation and execution of contracts, agreements, and SOWs.
Provide performance input and resolve interface issues or conflicts as needed.
Support marketing with assets, conference materials, events, and RFP contributions.
May support sales enablement activities, including scoping calls, solutioning input, and

coordination of training program details needed for proposals.

May contribute to RFP/RFI responses by gathering program information, drafting

operational sections, and coordinating inputs, timelines, and approvals across internal
stakeholders.
Customer & Stakeholder Communication

Communicate via multiple modalities including chat, phone, video, text, shared

workspaces, and virtual meeting tools.

Deliver exceptional customer service aligned with organizational values.
Gather ongoing customer feedback to evaluate and align training offerings with

workforce needs.
Qualifications
Education

Bachelor's degree required (Business, Education, Communication), or related field

preferred).

Master's degree preferred.
Workforce Development experience is a plus.

Experience

3–4+ years in project or program management, training development, or operations.
Experience developing and delivering virtual and live training sessions, including

competency testing.

Experience managing direct reports and leading team performance in virtual

environments; experience managing contractors is a plus.

Demonstrated background in e-learning development, presentations, proposals, and

instructional design support.

Skills & Competencies

Strong project management and organizational skills.
Exceptional communication (written, verbal, and virtual).
Advanced computer literacy; proficiency with Microsoft Office and cloud systems.
Skilled with virtual communication platforms (Zoom, GoToMeeting, Teams, etc.).
Experience with learning platforms (Appinium preferred).
Ability to analyze and present solutions for complex problems.
Strong customer service orientation and interpersonal skills.
High attention to detail and ability to manage multiple priorities simultaneously.

Physical & Work Environment Requirements