Project Manager (IT PMO)

Girl Scouts of the USA

Founded in 1912, Girl Scouts of the USA (GSUSA) is the preeminent leadership development organization for girls and the leading authority on their healthy development. Millions of Girl Scout alums across the country and the world have gone on to achieve incredible things and make a tremendous impact in fields ranging from public policy, medicine, journalism, and athletics to international relations, science, technology, art, and entertainment.

As a mission-driven organization, Girl Scouts of the USA champions girls as they explore their worlds, try new things, and develop the courage, confidence, and character to make the world a better place. From stargazing during a first overnight camping trip to building robots, navigating a rocky hiking trail, working together on a community project, and learning about the importance of environmental stewardship, Girl Scouts of all backgrounds and abilities can unapologetically be themselves as they rise to meet new challenges and discover the issues that matter most to them. Along the way they learn the power of friendship, connection, and teamwork.

Girl Scouts are doers, innovators, problem-solvers, creators, and dreamers, and the GSUSA team is here to center, support, and inspire them, working with 111 local councils across the country and USA Girl Scouts Overseas to deliver our life-changing Girl Scout Leadership Experience.

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The Project Manager (IT) plays a vital role in the Technology Project Management Organization (PMO), ensuring that the team is working effectively to deliver quality solutions that help the organization build resilient, best-in-class digital platforms, products and infrastructure. This position requires the planning and execution of development work while connecting and providing transparency to our business partners. The Technology Project Manager will manage Tech-related workstreams, facilitate and track dependencies between cross-functional teams to ensure the right features are delivered on time, in scope, and on budget and provide a consolidated view (dashboard) of all project deliverables. They partner with the business to gather and prioritize business requirements, advise on Tech-related solutions, translate business and customer requirements into functional and technical requirements, shape project success criteria around Tech-related workstreams and solutions, and ensure that key stakeholder satisfaction and business goals are met. They foster relationships with internal and external stakeholders to align at every touchpoint throughout the project lifecycle. They are responsible for working with Product Management and internal stakeholders to help define business requirements and scope and execution of deliverables while maintaining high visibility into the development process throughout the organization.

While this role is remote, candidates must be able to work Eastern Time zone hours.

The Project Manager (IT) will plan and manage multiple assigned projects to ensure adherence to budget, schedule, and scope, including to:

• Work with business and product owners to scope functional and technical requirements, communicate to relevant stakeholders, and work with teams to deliver them in a successful and timely manner. Create executive-level frameworks and documents to take users ‘on the journey.’
• Manage intra- and inter-team dependencies, highlight project blockers and risks, and work with cross-functional teams to resolve them.
• Partner with business owners, internal teams, and stakeholders to define project success metrics and roadmap, develop implementation plans and milestones, and measure against metrics.
• Effectively prioritize project deliverables. Direct and be accountable for organizational change management within relevant program domains.
• Establish and implement project communication plans, providing status updates. Collect, analyze, and summarize information and trends as needed to prepare project status reports.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Experience with leading projects start to finish in fast‑moving environments, including defining project goals, scope, milestones, and success measures and applying fit‑for‑purpose Waterfall and Agile project management methodologies and tools.
• Experience with technical architecture documentation and applying that knowledge to project planning and delivery decisions. Experience project managing applications and architecture across a wide variety of platforms such as Customer-facing Applications, Infrastructure, Security, Platform Engineering.
• Demonstrated capability to contribute to executive-level strategy and frameworks, using project management tools to track, govern, and communicate IT deliverables and the ability to report out status to stakeholders and the executive team.
• Ability to consistently influence and drive alignment, decision‑making, and accountability across technical and non‑technical stakeholders, ensuring clear ownership of outcomes.
• Proven strength in anticipating and removing impediments, managing escalations, and making sound tradeoffs that balance business priorities with technical constraints amidst ambiguity.
• Experience overseeing projects, programs, and initiatives to ensure consistency with organizational standards while evolving processes to improve efficiency and scalability.
• Experience managing budgets, resourcing, and external vendors to support end‑to‑end planning, prioritization, and delivery within scope, schedule, and cost.
• Demonstrated effectiveness in collaborating across IT PMO, engineering, operations, applications, security, finance, procurement, marketing, customers, and partners to deliver fit‑for‑purpose solutions.
• Expertise in leading Agile practices and ceremonies, managing multiple priorities under time pressure, and adapting approach in ambiguous and shifting environments.
• Mindset of clear, empathetic communication with a focus on translating complex technical concepts for diverse audiences (including executive audiences) while fostering trust, shared understanding, and ownership.

• Familiarity with Jira, Confluence, Wrike, MS Teams and other related project management and collaboration tools
• Competency in PowerPoint or similar presentation software
• Competency in Microsoft Excel or similar software
• Competency in Microsoft Power BI or similar software
• Office 365 or similar suites

• Bachelor’s degree or equivalent experience
• Minimum of five (5) years’ work experience, with at least three (3) years of direct project management experience

Preferred Certifications Requirements:

• PMP
• Certification in agile (CSM)

• Medical and Behavioral Health Coverage
  • Plan options with individual and family coverage which includes wellness, hospitalization, and fertility assistance.
  • Both plans include GSUSA partial subsidy of premium costs
  • Dental and vision coverage

• Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) including Health, Dependent Care, and Limited FSA for those with Health Savings Accounts
• Company-paid life insurance
• Flexible work arrangements
• 12 weeks of paid parental leave
• 401(K) with company match
• Sick leave
• Short- and Long-Term Disability for salary continuation
• Health and Wellness Classes and Activities throughout the year