Project Manager, SaaS Client Services

Position Summary

The Project Manager, SaaS Client Services (PM) supports effective, efficient delivery of client services through project management of the continuum, from contracting to completion. The PM manages Scaffold DataX scheduling, resource deployment, and progress monitoring, collaborating with implementation and technology teams. The PM also identifies and implements process improvements, monitors capacity constraints, facilitates stakeholder meetings, and develops production databases and metrics. Additionally, the PM completes duties and special projects for other K16 SaaS solutions as assigned.

Primary Responsibilities

• Manage Scaffold DataX scheduling, resource deployment, and progress monitoring to deliver DataX client services as contracted
• Collaborate with the implementation and technology teams in service delivery and resource deployment
• Create and maintain robust milestone-based project plans
• Initiate and update data integration module schedules and timing to meet fluctuations in volume and client requirements
• Analyze volume and client requirements regularly and manage schedules and resources accordingly
• Collaborate with internal stakeholders to develop, implement, and assess staffing ratios and resources required to deliver exceptional service
• Collaborate with the implementation and technology teams to identify, evaluate, and implement process improvements
• Monitor project capacity constraints and alert necessary team members to issues.
• Facilitate daily/weekly standup meetings to ensure communication and responsiveness for internal and external stakeholders
• Develop and implement production database and metrics in collaboration with internal stakeholders
• Complete other duties and special projects for other K16 SaaS solutions as assigned

Education/Certification & Experience

• Bachelor’s Degree in a related field preferred
• Project Management Professional (PMP) certification or comparable PM certification
• Experience in project management is required
• Edtech or Higher Education industry experience preferred

Technical Competencies

• Hands-on production planning and execution
• Technical aptitude for database development, management, queries, and report generation
• Can evaluate and define system interfaces, authentication protocols, and integration dependencies.
• Translates complex customer needs into structured user stories with acceptance criteria.
• Familiarity with documenting and improving SaaS workflows—especially around and service implementation.
• Quality improvement expertise to manage, analyze, and improve core business processes in collaboration with internal stakeholders
• Exceptional customer service skills
• Excellent communication skills to communicate with a variety of internal and external audiences
• Articulate complex concepts effectively for a variety of audiences
• MS Office and Google Workspace proficiency
• Project management and communication solutions (e.g., Monday and Slack)

Professional Competencies

• Have worked and thrived in a startup environment OR have not worked in a scoped environment
• Excellent organization skills, communication skills, attention to detail, and the ability to clearly and concisely articulate complex concepts for a variety of audiences
• Strong problem-solving and analytical skills; ability to break down complex concepts, tasks, or problems into simpler, understandable language and action plans
• Excellent teamwork abilities, including the ability to work collaboratively in a fast-paced, dynamic environment
• Innovative and flexible thinker, comfortable suggesting solutions, and willing to take risks with an eagerness to learn and adapt to new technologies and tools
• Enjoys working independently in a fast-paced environment with tight deadlines
• Strong commitment to maintaining code quality and following coding standards
• Passion for software development and education technology
• Committed to quality in every assignment, large or small
• Excited about remote teamwork

Reporting Relationship & Accountability

Position reports to the Vice President of Operations

Eligibility Requirements

• Unrestricted work authorization to work in the United States

Office Location & Travel

• Remote work from a home office
• Some travel to company-related events required

K16 Solutions Inc. provides equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Tuition reimbursement
• Vision insurance

Compensation Package:

• Bonus opportunities

Work Location: Remote