Project Manager – Special Operations

Project Manager – Special Operations

Department: CPMO – Special Operations
Location: Southfield, MI (In-Office with Local Travel)
Employment Type: Full-Time, Exempt

About Us

We are a rapidly growing management services organization (MSO) supporting a dynamic portfolio of businesses across healthcare, technology, operations, and community engagement. Our Corporate Project Management Office (CPMO) is the engine that drives innovation, operational excellence, and strategic growth through disciplined project leadership.

The Special Operations Team within the CPMO executes high-impact initiatives that require agility, precision, and creative problem-solving. These projects span multiple shared service departments — including HR, Finance, IT, Data Science, Operations, Legal, and Strategic Planning — and directly support our mission to expand access, optimize systems, and improve outcomes for the communities and organizations we serve.

If you’re a hands-on project leader who thrives in fast-paced, cross-functional environments and loves solving complex problems with measurable impact — this is your opportunity to lead transformation at scale.

Position Summary

The Project Manager – Special Operations will lead and execute strategic, cross-functional projects that drive organizational growth, operational efficiency, and innovation. Reporting to the Director of CPMO, this role is responsible for end-to-end project delivery — from scoping to execution to performance reporting — using agile and lean methodologies.

Projects may include:

• Pod and clinic network development
• System rollouts (Unity ERP, RSA, SIMS)
• Automation pilots and workflow redesigns
• Patient engagement and population health platforms
• Strategic growth and scale initiatives

This role requires strong analytical thinking, stakeholder management, and the ability to balance big-picture vision with operational detail.

Key Responsibilities

Project Leadership & Delivery

• Define, scope, and manage Special Operations projects using Agile/Scrum and SPRINT frameworks.
• Deliver initiatives on time, within budget, and aligned with strategic KPIs and OKRs.
• Apply IOO (Input, Output, Outcome) logic models and balanced scorecard measures to track project success.
• Coordinate cross-departmental dependencies and maintain momentum through daily/weekly standups.

Cross-Functional Collaboration

• Partner with HR, Finance, IT, Operations, and Legal to ensure seamless execution.
• Facilitate huddles, retrospectives, and Focus Solution (FS) sessions.
• Use RACI frameworks to clarify accountability and accelerate decision-making.

Strategic Execution

• Support CPMO leadership in executing organizational growth initiatives and pod expansions.
• Manage the rollout of enterprise systems and operational automation pilots.
• Apply Lean, Six Sigma, and Theory of Constraints principles to identify bottlenecks and optimize performance.

Performance Management & Reporting

• Establish and monitor KPIs/KRIs for project performance.
• Prepare executive summaries, dashboards, and milestone updates for CPMO leadership.
• Drive a culture of continuous improvement and post-implementation review.

Special Projects & Innovation

• Support development of scalable frameworks for new initiatives.
• Pilot new technologies, workflows, and service models.
• Contribute to process standardization, documentation, and best-practice sharing across sites.

Qualifications

Education

• Bachelor’s degree in Business, Project Management, Operations, or a related field (required).
• Master’s degree (MBA, MHA, or equivalent) preferred.

Experience

• Minimum 5+ years of project or program management experience.
• Proven success leading complex, cross-functional projects from concept to execution.
• Healthcare, MSO, or multi-site operational experience strongly preferred.
• Advanced understanding of Agile, Lean, and Six Sigma practices.

Skills

• Strong facilitation, stakeholder management, and presentation abilities.
• Excellent analytical and organizational skills.
• Proficiency in project management tools (Bitrix, Jira, MS Project, Smartsheet, or similar).
• Familiarity with IOO logic models, value proposition design, and Agile charters.

Core Competencies

• Agility & Adaptability: Thrives in dynamic, fast-moving environments.
• Strategic Alignment: Ensures project outcomes tie directly to company mission and KPIs.
• Operational Excellence: Balances quality, efficiency, and innovation.
• Collaboration & Influence: Builds consensus and accountability across teams.
• Innovation Mindset: Applies Lean Startup and Design Sprint approaches to problem-solving.

Performance Metrics

• On-time, on-budget project delivery.
• Achievement of growth and operational KPIs.
• Measurable improvements in quality, efficiency, or ROI.
• Stakeholder engagement and satisfaction levels.

Why Join Us?

You’ll be part of a high-performance operations and innovation team that is reshaping how healthcare organizations grow, scale, and deliver impact. This is a place where ideas move fast, collaboration runs deep, and your work directly contributes to measurable outcomes.

What We Offer

• Competitive salary with performance-based incentives
• Comprehensive benefits (medical, dental, vision, life, and disability)
• 401(k) plan
• Paid Time Off and holidays
• Professional development support for certifications (PMP, Lean Six Sigma, Agile)
• Collaborative culture focused on excellence, growth, and innovation