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Project Manager - (Technical)
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Job Title: Project Manager (Technical) - Remote
Job Location: 100% Remote
Employment Type: Full-Time
Subsidiary: Wichita Tribal Enterprises, A Quivera Company
Job Summary: This role is responsible for providing strategic and operational leadership for administrative, project management, and program management functions supporting the Infrastructure and Software Environment for the Indian Health Service (IHS) primary Electronic Health Record (EHR), the Resource and Patient Management System (RPMS). This position operates within a complex federal healthcare IT environment that supports clinical, administrative, and operational systems critical to the delivery of healthcare services for American Indian and Alaska Native populations. This role oversees geographically disperse cross-functional teams responsible for operational support, system sustainment, modernization initiatives, and compliance activities related to RPMS and associated health information technology services. The role ensures effective coordination, performance management, and delivery of services in alignment with IHS mission objectives, contractual requirements, federal regulations, and healthcare IT best practices. This position serves as a senior point of contact for leadership, stakeholders, and government representatives, providing oversight of program execution, project delivery, administrative operations, and continuous improvement efforts within the RPMS operational and maintenance environment.
*** This position has an estimated ~120-day onboarding process ***
Job Duties and Responsibilities:
Leadership & Oversight
- Provide overall leadership, direction, and supervision for administrative, project management, and program management staff.
- Establish priorities, assign workloads, and ensure effective coordination across functional teams.
- Serve as the senior escalation point for operational, project, and program-related issues.
- Promote accountability, performance excellence, and continuous improvement across all managed functions.
- Oversee the execution of programs to ensure alignment with organizational objectives and contractual requirements.
- Monitor program performance, milestones, deliverables, risks, and dependencies.
- Ensure integration and coordination among multiple projects and operational activities.
- Develop and maintain program management plans, schedules, and governance processes.
- Provide regular program status briefings to senior leadership and stakeholders.
- Direct and oversee project planning, execution, monitoring, and closeout activities.
- Ensure projects are delivered on schedule, within scope, and within approved budgets.
- Review and approve project documentation, including project plans, schedules, risk registers, and status reports.
- Identify project risks and issues and implement mitigation strategies.
- Ensure adherence to project management standards, methodologies, and best practices.
- Oversee administrative operations supporting program and project execution.
- Ensure timely and accurate preparation of reports, correspondence, documentation, and records.
- Manage staffing coordination, onboarding, training tracking, and workforce planning activities.
- Ensure compliance with internal policies, procedures, and contractual administrative requirements.
- Support resource tracking, labor reporting, and operational metrics.
- Ensure compliance with contractual terms, performance standards, and service-level agreements.
- Oversee preparation and submission of required contract deliverables and reports.
- Support audits, reviews, and inspections by internal and external stakeholders.
- Coordinate with contracting officers, contracting officer representatives, and government stakeholders as required.
- Monitor performance metrics and implement corrective actions when needed.
Financial & Resource Management
- Oversee resource allocation to ensure efficient use of personnel and funding.
- Monitor labor utilization, budgets, and cost controls in coordination with finance or contracts staff.
- Support forecasting, planning, and justification of staffing and resource needs.
- Ensure accurate tracking and reporting of costs, hours, and program expenditures.
- Participate in governance board technical input and facilitation.
Stakeholder & Communication Management
- Act as a primary liaison between leadership, customers, stakeholders, and managed teams.
- Assist in coordination of integrated testing and production releases as needed.
- Provide clear, timely, and accurate communications on program and project status.
- Facilitate meetings, briefings, and reviews with internal and external stakeholders.
- Ensure issues, risks, and changes are communicated promptly and appropriately.
Quality Assurance & Continuous Improvement
- Ensure quality standards and performance metrics are met or exceeded.
- Oversee implementation of quality control and quality assurance processes.
- Identify opportunities for operational efficiencies and process improvements.
- Drive corrective and preventive actions to address performance gaps.
- Foster a culture of continuous improvement and best practices.
Technical Management
- Consult and Advise stakeholders on technical improvements and deficits.
- Ensure deliverables meet technical specifications and regulatory standards to meet customer expectations.
- Implement technical reviews, audits, and testing protocols to meet latest industry standards.
Job Requirements:
Education
- Bachelor’s degree in Business Administration, Management, Information Technology, Project Management, Public Administration, or a related field (Required)
- Master’s degree - MBA, MPA, MS, or equivalent (preferred)
- Ability to obtain and maintain required federal suitability or background clearance (Public Trust)
Certifications
- ITIL Foundation or higher (preferred).
- Certified Scrum Master (CSM), SAFe, or Agile certification (preferred)
- Project Management Professional (PMP) certification or equivalent project management certification (Required).
- CompTIA Security + Certification (Required)
- CompTIA Server + Certification (Required)
- CompTIA Cloud + Certification (Required)
Skills
- Strong leadership, supervisory, and team-building skills across multidisciplinary teams.
- Proven ability to manage administrative, project, and program management functions simultaneously.
- Excellent written and verbal communication skills, including briefing senior leadership and stakeholders.
- Strong organizational, planning, and prioritization skills.
- Advanced problem-solving, risk management, and decision-making abilities.
- Experience developing and reviewing management plans, schedules, metrics, and reports.
- Ability to analyze performance data, identify trends, and implement corrective actions.
- Proficiency with project and program management tools (e.g., MS Project, ADO, Jira, Smartsheet, ServiceNow, SharePoint).
- Strong understanding of quality assurance, performance metrics, and service-level management.
- Ability to work independently and lead in a fast-paced, deadline-driven environment.
- High level of professionalism, discretion, and integrity.
Experience
- Minimum of 8–10 years of progressively responsible experience in management, program management, or project management roles.
- At least 3–5 years of experience supervising staff or managing cross-functional teams.
- Demonstrated experience overseeing multiple projects and/or programs concurrently.
- Experience supporting administrative and operational functions in a complex organization.
- Experience managing performance metrics, deliverables, and reporting requirements.
- Experience working in a federal, government, or government contracting environment preferred.
- Familiarity with federal policies, procedures, and compliance requirements (preferred).
- Experience interfacing with senior leadership, customers, and external stakeholders.
- Proven ability to manage risk, resolve issues, and ensure successful delivery of services.
Wichita Quivera Summary
Wichita Tribal Enterprises (WTE), A Quivera Company, is a 100% tribally owned and SBA-certified Small Disadvantaged Business established by the Wichita and Affiliated Tribes of Anadarko, Oklahoma. WTE plays a vital role in a larger mission: building sustainable economic growth and financial independence for the tribe. With a proven track record and strong financial standing, WTE delivers competitive, reliable results while investing profits into essential programs like housing, education, elder care, and scholarships that strengthen the tribal community.
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