Project Manager/Business Analyst (Salesforce) (On-site)

Title

Project Manager/Business Analyst (Salesforce) (On-site)

Required Skills and Experience

• Bachelor’s degree in Information Systems, Business, or related field (Master’s preferred).
• 5+ years of experience managing complex Salesforce or CRM implementation projects.
• 3+ years managing technology projects in public sector or government environments.
• Strong understanding of Salesforce ecosystem (Sales, Service, Experience Cloud, PSS, GovCloud).
• Exceptional communication, documentation, and stakeholder engagement skills.
• Exceptional ability to lead cross-functional, multi-vendor teams under bureaucratic constraints.
• Strong negotiation and facilitation skills to reconcile IT, policy, and operations interests.

Preferred Certifications

• PMP and/or Prince 2 Certification
• Salesforce Certified Administrator or Salesforce Business Analyst Certification
• Salesforce Certified Consultant (Public Sector, Service Cloud, or Experience Cloud)
• Certified ScrumMaster (CSM) or SAFe Agile
• Security+ or equivalent

Roles and Responsibilities

• Lead the end-to-end delivery of Salesforce projects — from initiation through deployment and post-go-live support.
• Define project scope, milestones, and deliverables aligned with government timelines and funding cycles.
• Manage project budgets, resource allocations, and risk registers in accordance with PMO or agency standards.
• Implement effective change control and governance to ensure compliance with contracts and SOWs.
• Serve as the primary liaison between government clients, technical teams, and executive sponsors.
• Facilitate stakeholder workshops, requirement sessions, and steering committee meetings.
• Manage implementation of Salesforce Public Sector Solutions (PSS), Experience Cloud, and related modules.
• Ensure compliance with public-sector frameworks including FedRAMP, NIST, CJIS, or StateRAMP.
• Conduct stakeholder interviews, workshops, and process mapping sessions across multiple agencies or departments.
• Elicit, document, and validate functional and non-functional requirements for Salesforce Public Sector Solutions (PSS), Experience Cloud portals, and case management systems.
• Translate complex public-sector policies and procedures into configurable Salesforce features and workflows.
• Develop user stories, acceptance criteria, and business process documentation in tools such as Jira or Confluence.
• Partner with Solution Architects, Developers, and Product Owners to ensure requirements are understood, feasible, and aligned with Salesforce best practices.
• Recommend improvements and assist in backlog grooming for Agile delivery.
• Analyze existing case management, licensing, permitting, or citizen service processes and recommend Salesforce-enabled efficiencies.
• Ensure all documentation and requirements align with government compliance, audit, and reporting standards.
• Collaborate on grant, budget, or legislative reporting requirements integrated within Salesforce.
• Prepare status reports, requirement traceability matrices (RTMs), and process diagrams.
• Maintain detailed documentation for system requirements, process flows, and future enhancements.
• Assist in developing training materials and user guides to support end-user adoption and change management efforts.
• Lead multi-disciplinary teams of Salesforce administrators, developers, analysts, architects, data analysts and partners.

Location

Tallahassee, FL

Duration

Full-time

Job Type: Full-time

Pay: From $15.00 per hour

Work Location: In person