Project Manger

Job Summary:

The Project Manager will oversee the delivery of exceptional, personalized experience service for clients. This role leads a team agent and collaborates with various departments to ensure smooth, exclusive, and Outstanding interactions that uphold the organization’s brand image and commitment to service excellence.

Key Responsibilities:

• Develop and implement service standards, procedures, and protocols to ensure consistent, high-quality experience.
• Oversee day-to-day operations, ensuring smooth and efficient client interactions.
• Manage all aspects of visits, including arrival coordination, itinerary management, special requests, and follow-up.
• Anticipate client needs and take proactive steps to exceed expectations.
• Handle escalated issues or complaints promptly and professionally.
• Supervise, train, and motivate the team to deliver premium customer experience.
• Work closely with internal departments (e.g., operations, logistics, finance, sales, and marketing) to ensure smooth delivery of services.
• Coordinate with senior management to plan and execute visits, events, or special projects.
• Monitor service KPIs such as client satisfaction, service quality, and response time.
• Improve services and process aimed at enhancing client satisfaction and fostering long-term loyalty.
• Maintain the highest level of confidentiality in handling information.
• Ensure all interactions are carried out with tact, respect, and discretion.

Qualifications:

• Education: Bachelor’s degree in hospitality management, Business Administration, or a related field (Master’s degree preferred).
• Experience: 3–5 years of experience in customer experience, Banking, hospitality, or client relations.

Skills:

• Excellent communication and interpersonal skills.
• Strong leadership and team management abilities.
• High attention to detail and exceptional organizational skills.
• Ability to handle high-pressure situations with professionalism.
• Problem Solving and Decision-Making
• Cultural, protocols and etiquettes Awareness