Project Operation Director

Key Responsibilities

• Lead and manage Managed Services operations including Optimization, Wireless, Core Network, IM, FM, and NOC activities.
• Oversee day-to-day operations and performance of 2G, 3G, and 4G networks, ensuring service continuity and quality.
• Act as the main operational interface with the customer, managing SLAs, O&M processes, escalation frameworks, and regular review meetings.
• Conduct weekly network performance reviews and actively lead resolution of major network incidents and escalations.
• Ensure total customer satisfaction through proactive service management and senior-level issue resolution.
• Manage project accounting, budget control, revenue achievement, and billing collection.
• Provide weekly and monthly management reports covering network status, KPIs, major incidents, trouble tickets, and service metrics.
• Lead and develop the Operations team, including performance management (H1/H2), training, and capability development.
• Ensure effective communication and information flow across teams and stakeholders.
• Enforce internal controls, compliance, and network cybersecurity governance.
• Drive continuous improvement initiatives and operational excellence.
• Lead, motivate, and manage multidisciplinary operations teams, and Promote teamwork across client projects and internal initiatives.
• Ensure structured training, development plans, and regular team performance reviews.

Qualifications & Skills:

• Bachelor’s degree or higher in Electronics, Communications, Computer Engineering, Science, or related Engineering disciplines.
• Minimum 7+ years of managerial experience in Mobile Network Operations.
• Proficient in English (spoken and written).
• Proven experience as an FM / Operations Director in a telecommunications Field.
• Strong experience in mobile network operations and maintenance, and Deep knowledge of 2G, 3G, and 4G network technologies.
• Solid understanding of network performance management, operations processes, interfaces and network implementation and integration processes.
• Strong computer skills (MS Windows & MS Office).
• Excellent communication, leadership skills, High level of reliability, logical thinking, and resilience under pressure.
• Demonstrates a strong commitment to understanding customer needs, communicates effectively, and ensures services are delivered to meet agreed expectations and satisfaction levels.