Project Operations Executive

CARMA is a globally-trusted media intelligence leader with decades of experience helping PR and communications professionals monitor what matters, measure what’s meaningful, and demonstrate the value of their work. We combine cutting-edge technology, including AI-enabled media monitoring across print, online, broadcast, and social channels in 100+ languages, with deep human expertise to deliver actionable insights that inform strategy and drive business-critical decisions. With a diverse global team supporting thousands of organizations worldwide, CARMA empowers partners to turn complex media data into clarity and context, elevate the impact of earned media, and deepen understanding of stakeholder influence across markets.

Role Overview

The Project Operation Executive plays a key role in supporting the successful execution of client projects by acting as a bridge between the Client Success team and the Operations team. The role is responsible for translating client requirements into operational setups on the company platforms, ensuring projects are accurately configured, optimized, and aligned with client objectives. The incumbent conducts research, develops effective keyword queries, manages client profiles, and supports monitoring and analysis teams to enhance project efficiency and deliver high-quality outcomes. The position requires strong analytical skills, attention to detail, research capabilities, and proficiency in both English and Arabic, while maintaining compliance with company policies and operational standards.

Roles and Responsibilities

• Understand Brief Sheets sent by the Client Service and translate client’s request on the platform.
• Set up clients’ profiles on the Company portal, BODHI, and give them access on Insight.
• Review all the existing clients’ profiles to ensure all the available information are relevant and optimized for the client access, as per the client requirements.
• Create tags for global projects that need set up in multiple languages.
• Edit profiles based on feedback given from the Monitoring and Analysis teams, for more efficiency and effectiveness in their deliverables.
• Conduct extensive research on the client, and obtain different variations of keywords in order to capture all relevant articles.
• Understand Boolean queries and the logic behind setting up a query.
• Comply with CARMA policies and procedures and support CARMA mission and vision.
• Perform other job-related duties as assigned by direct manager.

• Bachelor’s degree in Management Information Systems (MIS), Computer Science, Business Administration, or a related field.
• Excellent verbal and written communication skills in both English and Arabic.
• Strong research and analytical skills.
• Good knowledge of developing keywords, search queries, and Boolean logic.
• Prompting proficiency and ability to effectively utilize AI tools.
• Strong proficiency in Microsoft Office applications.
• Up to 1 year of relevant experience is preferred.

Working hours

• Shift from 12:00 pm to 09:00 pm.