Project & Supplier Quality Engineer

About Us

Proserv is a global controls technology company with a heritage stretching back more than 60 years. We provide industry-leading solutions to improve the reliability, optimise the performance and extend the life of critical infrastructure across the energy sector.

Our team not only has the talent and technological expertise to deliver these transformative goals, but day-to-day, we hold to a clear set of FRESH Proserv values that underpins everything we do around the world.

So, if you believe you not only have the skills and know-how needed for this role, and you are a team player; keen to do things the right way; possess an inquisitive and creative mind; prioritise giving top-quality service and you enjoy helping and collaborating with colleagues or clients – then we really want to hear from you.

What You Need to Know

This role will continue to support Project Quality requirements for the nominated site, but at the same time will report into the Supplier Quality Development function working with suppliers throughout USA, UAE, Qatar, Saudi Arabia, and occasionally India.

The primary objectives of Supplier Quality development are to drive supplier improvement reducing Non-conformances/Concessions and improving on-time delivery, coupled with leading internal improvements that make Proserv a ‘better customer’ generating shared cost savings and efficiencies.

The primary objectives of Project Quality requirements are identified and complied during the manufacturing phase. Ensure timely coordination with client or third parties, timely submission of project deliverables as per SDRL, compilation of product dossiers to complete product manufacturing and meet the delivery schedules.

What We Are Looking For

Supplier

• Perform assessments of new suppliers to ensure they meet the quality requirements to be a supplier to Proserv.

• Continuous evaluation and assessment of Supplier Quality risk and opportunity in line with changes to supplier scopes and usage level

• Maintenance of records that relate to supplier quality risk and opportunities

• Develop and manage supplier quality initiatives including vendor expectations, inspection standards and capability studies for incoming materials to ensure goods received at Proserv site are ‘right first time’.

• Collate and evaluate supplier quality data to identify supplier process improvement opportunities

• Work with the supplier directly, create and monitor the execution of containment and corrective action plans to address process failures

• Facilitate root cause analysis and corrective actions of supplier quality issues until such time that the supplier can carry this out unsupported

• Train suppliers to carry out effective root cause analysis and prevent recurring issues at supplier site without Proserv facilitation

• Perform on-site supplier audits for verification of correction actions from RCA

• Work with Proserv Engineers, Project Management and Supplier to agree appropriate documentation (i.e. Material Certification, Inspection Points, Manufacturing Plan/Quality Plan (MP/QP), Inspection and Test Plan (ITP), etc.) requirements prior to commencement of work.

• Support supplier development e.g. capability, adequate Quality controls, Quality Assurance mentality, Failure Mode and Effect Analysis (FMEA’s), Design for Manufacture (DFM) and Value Engineering to drive out cost.

• Takes ownership of and lead investigations into reasons for negative trends in Supplier Quality and Delivery.

• Supplier HSE spot-audits

• Monitor and reduce supplier concessions through working with supplier and Proserv Engineers

• Identify and manage supplier improvement initiatives

• Work with Product and Design Engineers to define process parameters and criteria (for example tolerances) to ensure supplier process capability is effective to meet product and process requirements

• Work with Project Engineers to improve understanding of supplier product compatibility and application to balance Client specification with cost-effective/quality products.

• Promote the use of techniques for continuous improvement such as Poka-Yoke (Error Proofing), Measurement System Analysis, Statistical Process control, Process Failure Mode and Effects Analysis (PFMEA), and Lean.

• Assist the development of Supplier score card reports for sharing with Suppliers and Proserv Senior Management, which measure a comprehensive performance of critical suppliers across areas such as Safety, Quality, Delivery, Cost, ESG and Continuous Improvement

• Support Quarterly Business Reviews with Critical Suppliers and work collaboratively with Suppliers to develop their performance reports utilizing Supplier Quality Score Card Reports, RCA’s, Corrective Actions, etc.

• Perform other duties and responsibilities as assigned.

Project

• Submission of Quality related documents submission as per Project requirements and ensure the client comments are suitably incorporated.

• Lead coordination of surveillance activities with TPI, clients and suppliers to ensure project surveillance requirements are met.

• Contribute to the Global Business Management System by creating procedures to address process gaps in the system.

• Lead RCA investigations and document formal responses for customer and management presentation.

• Act as the point of contact relating to project quality issues and manage until resolved.

• Own project NCR coordination throughout the NCR life cycle and ensure timely resolution of non-conformances.

• Own, maintain, and compile strategic data metrics to develop reports that will convey quality performance to interested parties.

• Contribute to and participate in management reviews as necessary.

• Schedule and execute internal audits in support of ISO and internal requirements.

• Integrate Continuous Improvement ideas as part of the process and drive teams toward standardization of work processes.

• Help support tendering quality inquiries as required.

• Perform other duties and responsibilities as assigned.

Qualifications / Skills & Experience

Education

• Bachelor’s Degree, or

• Combination of equivalent qualifications below + 5 years’ experience:

  • Lead Auditor qualified

  • ASNT Level II –RT, PT and MT a plus

  • Six Sigma Green or Black Belt Certification

  • CQE

Essential

• SQD experience in Automotive, Aerospace or Energy is preferred

• Low-volume, low repeatability, Engineer-to-order environment is preferred

• Extensive experience of Supplier quality development demonstrated through results

• Experience of dealing with customers and suppliers

• Membership of appropriate professional body

• Delivery of internal/supplier training in Root Cause Analysis

• Practitioner of Lean Six Sigma concepts.

• Must be proficient in Microsoft office, specifically MS Word, Excel, and Power Point.

• Understanding and interpretation of engineering drawings

• Understanding manufacturing processes; fabrication and machining knowledge is essential

• Advanced Product Quality Planning (APQP), would be advantageous

• Failure Mode and Effect Analysis (FMEA)

• Lean Manufacturing knowledge

• Geometric Dimensioning and Tolerancing, would be advantageous

• Measurement techniques

• Metrology, Inspection Methods and Equipment

• ISO9001

• Ability to work in a diverse and dynamic environment

• Planning and prioritising activities

• Good communication and interpersonal skills

• Listening skills

• Negotiation skills

• Ability to present data effectively

• Problem-solving skills

• Understanding of Health and Safety practices

• Team working skills

• Analytical skills

• Understanding of cost and financial impacts

Why Choose Us

We offer a competitive starting salary with an opportunity to advance, which will be dependent on competency starting level.