Project Technical Support

Job Description:

1. Be responsible for key projects within the region, coordinate R & D resources of the headquarters to develop key project delivery plans, and promote relevant resources to complete pre - delivery preparations.

2. Be responsible for following up the implementation and support of key projects and small - and medium - sized SMB projects in the responsible region, conduct technical configuration, debugging, installation and commissioning according to customer requirements, solve technical problems in project implementation, and ensure that projects are delivered on time and with quality.

3. Be responsible for providing technical training and product plan usage guidance to customers to ensure that customers can be familiar with the products within the project.

4. Respond quickly to technical questions raised by customers, conduct on - site or remote troubleshooting, coordinate R & D resources and product teams to jointly solve complex technical problems, follow up problem progress and provide solutions to customers.

5. Collect customer feedback and market information, be responsible for project progress, problems and improvement suggestions within the region, and provide technical feedback for products, business and processes.

6. Record the project delivery process, organize project materials, and output project summary reports after project completion.

7. Participate in project acceptance and presentation, display project effects and functions, and ensure acceptance.

Qualification:

1. Bachelor degree or above, major in computer, electronics, communication. English is working language;

2. More than 1 years of project delivery experience, relevant work experience in the security/ICT/communication industry is preferred, and familiarity with security products and network technology is preferred.

3. Have good document writing skills, communication skills and service awareness, rigorous and meticulous work, hard-working.

4. Have good technical document writing ability, document editing ability, and better on - site presentation ability.

5. Have a serious and responsible work attitude, be able to follow - up to - do items well, and ensure the successful closure of matters.