Projects Senior Specialist.SO

Gated Compound Tasks:

Solve the daily tasks of GC (Installation/Maintenance) related to

1- Business Park:

• Acceptance tasks (accepting the new customers installed and assure that the installation process meets the agreed process.

• Operation tasks (visiting the customers sites and solving their problems after complaining)

2- Residential:

• Units:

• Configuring the modem and testing the service from the basement before visiting the customer.

• Visiting the customer and confirming that there is no problem in the fiber path.

• Wiring the customer and connecting the service.

• Installing the STB (IPTV).

• 
  Villa’s:

• Configuring the modem and testing the service from the basement before visiting the customer.

• Visiting the customer and confirming that there is no problem in the fiber path.

• Wiring the customer and connecting the service.

• Installing the STB (IPTV).

Field Network Tasks:

• 
  Give high technical support to field service engineer/ Senior Engineer by reviewing every Incident/Tasks history and make conclusion for action needed to grantee network stability.

• Confirm with concerned Team “FO, Access and Core” Network teams the closing statistics (quantity and quality).

• Confirm all Acceptance tickets with field service engineer/ senior engineer before send department feedback (accept/Reject/accept with snags) to Network Deployment team/External vendor.

• Prepare & present a daily/weekly/monthly report to Field service Sr. Supervisor to indicate quantity and quality of closed tickets.