Proof Reader – Legal Operations

Position: Quality Analyst / Quality Controller / Proof Reader – Legal Operations

Reporting to: Operations Manager

Location: Chennai

Key Responsibilities

1. Case Quality Review

• Conduct detailed reviews of arbitration and mediation case files to ensure accuracy, completeness, and compliance with established procedures.
• Validate that each case adheres to internal SOPs, regulatory norms, and platform guidelines.
• Identify discrepancies or deviations and recommend corrective actions to the Operations Manager.

2. Process Compliance & Audit

• Assist in routine internal audits to assess compliance with arbitration laws, confidentiality policies, and client requirements.
• Track error trends and prepare quality performance reports for periodic review.
• Support documentation control by ensuring case data, reports, and evidence are properly recorded and archived.

3. Performance Monitoring

• Evaluate case-handling efficiency and accuracy of case managers and arbitrators from an operational standpoint.
• Provide feedback to the Operations Manager for process or training improvements.
• Maintain quality metrics and dashboards to monitor adherence to SLAs and TATs (Turnaround Times).

4. Continuous Improvement

• Work with the Operations and Legal teams to identify workflow bottlenecks and suggest improvements.
• Participate in process enhancement discussions and assist in updating SOPs and checklists.
• Support training programs by sharing insights on quality trends and operational risks.

5. Reporting & Documentation

• Prepare quality control reports, case review summaries, and non-compliance logs.
• Ensure transparent and timely reporting of quality deviations and process exceptions.
• Maintain version control of operational guidelines and audit tools.

Qualifications & Experience

• Bachelor’s degree
• 3–5 years of experience in quality assurance, compliance, or operations audit—preferably within legal, arbitration, or service-based environments.
• Strong understanding of documentation control, case audit, and process governance.
• Exposure to online dispute resolution, legal-tech, or arbitration workflows will be an added advantage.

Skills & Competencies

✔ Excellent attention to detail and documentation accuracy.

✔ Strong analytical and reporting skills.

✔ Good understanding of quality metrics and audit methodologies.

✔ Effective communication and coordination abilities.

✔ Familiarity with Google Workspace / MS Office tools.

✔ Integrity, discretion, and commitment to confidentiality.

Job Type: Full-time

Benefits:

• Health insurance
• Provident Fund

Work Location: In person