Property Claims Adjuster

Requisition ID: 94843

At PALMS Insurance, a NextEra Energy company, we specialize in offering customized insurance solutions that address the unique needs of our clients. Our commitment to excellence, reliability, and customer satisfaction sets us apart as a trusted provider in the insurance industry. Are you ready to make a meaningful difference? Become a part of our team today.

Position Specific Description

Palms Insurance is seeking an experienced and driven Property Claims Adjuster to join our Claims Department. In this role, you will investigate, evaluate, and resolve property claims across affiliate and non-affiliate programs, ensuring fair, accurate, and timely outcomes consistent with policy terms and Palms Insurance's commitment to claims excellence. The ideal candidate brings solid property claims experience, strong analytical instincts, and a collaborative approach to working with internal teams, TPAs, and Business Management partners.

Key Responsibilities

Claims Investigation & Evaluation:

• Investigate and evaluate property claims from first notice of loss through resolution, including coverage analysis, liability assessment, and damage valuation
• Conduct thorough reviews of policy terms, conditions, exclusions, and endorsements to render accurate coverage determinations
• Coordinate field inspections, independent adjuster assignments, and vendor engagements as needed to support claims evaluation
• Identify and pursue subrogation opportunities and coordinate with legal counsel on recovery efforts
• Escalate complex, high-exposure, or long-tenured claims in accordance with internal reporting protocols

Claims Administration & Documentation:

• Maintain accurate, well-organized claim files in Palms’ claims system, including all correspondence, coverage analyses, reserve documentation, and closure notes
• Set and maintain adequate reserves throughout the life of the claim, adjusting as new information develops and escalating per large loss reporting requirements
• Monitor and manage claim diaries to ensure timely follow-up and resolution
• Prepare and submit required large loss reports, reserve change documentation, and claims status updates to department leadership

TPA & Vendor Oversight:

• Monitor TPA claim handling activities to ensure consistent application of policy terms and compliance with Palms Insurance's claims standards and SLAs
• Participate in TPA stewardship meetings, file audits, and reviews as part of the department's risk-based TPA oversight program
• Collaborate with claims support vendors to ensure quality outcomes and cost-effective resolution

Compliance & Quality:

• Contribute to audit preparation, regulatory filings, and compliance documentation
• Identify and communicate emerging claims trends, coverage issues, and process improvement opportunities to department leadership

Collaboration:

• Partner cross-functionally with Underwriting, Actuarial, Finance, Legal, and Compliance teams to support sound claims outcomes and portfolio insights
• Contribute to a team culture grounded in fairness, transparency, and continuous improvement

Qualifications:

• 5+ years of property claims handling experience, including coverage analysis and damage valuation
• Strong working knowledge of property insurance policy language, terms, and conditions
• Experience with reserve setting and large loss escalation protocols
• Excellent written and verbal communication skills
• Experience handling commercial property claims
• Valid Adjuster Licenses

Preferred

• Familiarity with subrogation principles and recovery workflows
• Experience with claims management platform
• TPA oversight or vendor coordination experience
• Active pursuit of or completion of CPCU, AIC, or equivalent industry designation

Competencies

• Sound judgment and analytical thinking in complex coverage scenarios
• Accountability and integrity in claims handling
• Proactive communication and transparency with internal and external stakeholders
• Adaptability in a dynamic, growth-oriented environment
• Commitment to policyholder fairness and regulatory compliance

NextEra Energy offers a wide range of benefits to support our employees and their eligible family members. Click here to learn more.

Employee Group: Exempt
Employee Type: Full Time
Job Category: Legal/Regulatory/External Affairs
Organization: Palms Management Services, LLC
Relocation Provided: Yes, if applicable

NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law.

NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to recruiting-coordinator.sharedmailbox@nexteraenergy.com, providing your name, telephone number and the best time for us to reach you.

NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies. Please see our policy for more information.

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