Property Documentation & Contract Management
- Manage and update property-related documents, including contracts, agreements, and tenant records.
- Oversee issuance, renewal, and termination of tenancy contracts in compliance with UAE real estate laws.
- Prepare and manage No Objection Certificates (NOCs).
Landlord Services & Communication
- Maintain comprehensive records of landlord and stakeholder property details.
- Negotiate lease rates and related services with landlords.
- Prepare property management contracts and track revisions of clauses.
Tenant Services & Communication
- Act as the primary point of contact for tenant inquiries and complaints, ensuring timely resolution.
- Facilitate property viewings and liaise with landlords for efficient tenant placement and retention.
Reporting & Data Management
- Generate detailed reports on occupancy rates, tenant feedback, and financial performance.
- Utilize property management software for accurate data recording and analysis.
- Schedule property inspections and report findings to internal management for proactive improvements and compliance.
Customer Service
- Maintain high levels of tenant satisfaction through proactive engagement and effective problem-solving.
- Ensure professional and courteous interactions with tenants.
Facility Management
- Conduct physical inspections of properties as required.
- Follow up on maintenance requests with the FM team to ensure resolution of issues.
Legal & Administrative Support
- Assist legal department with tenant documents, prepare legal notices, payment breakdowns, and follow up on legal cases.
- Track bounced cheque payments and ensure clearance within deadlines.
- Prepare and manage online Ejari applications and NOCs.
Marketing & Social Media Management
- Handle property-related social media platforms, including content posting and property photography.
Other Responsibilities
Perform any other duties assigned by management.