Property Management Officer

Job Purpose

The Property Management Officer is responsible for supporting the day-to-day operations of the Project by ensuring smooth site functioning, effective service delivery, and high standards of safety, quality, and tenant satisfaction.

The role involves conducting regular inspections, coordinating maintenance activities, managing tenant requests, and supporting multiple service providers to ensure operational efficiency across all facilities. The officer plays a key role in ensuring that all operational activities are executed in line with established procedures, compliance requirements, and service standards.

This position requires strong field operations experience, attention to detail, and the ability to coordinate across multiple teams including FM, housekeeping, security, and helpdesk functions.

Key Responsibilities

1. Operations & Site Management

Manage and support daily property operations to ensure smooth service delivery

Conduct regular inspections across buildings, common areas, and facilities

Ensure compliance with health, safety, and quality standards

Supervise and monitor on-site teams and service providers

2. Inspections & Reporting

Carry out routine inspections including building fabric, common areas, in-unit, vacant rooms, stores, and HSE inspections

Prepare detailed inspection reports and follow up on identified issues

Verify work completion and ensure proper close-out before sign-off

3. Tenant & Occupancy Management

Handle tenant complaints and service requests and ensure timely resolution

Coordinate tenant check-in and check-out processes

Prepare units/rooms for new tenant occupancy

Update and verify occupancy status through physical checks and system updates (e.g., CAFM)

4. Maintenance & Service Coordination

Coordinate preventive (PPM) and corrective maintenance activities with FM teams

Follow up on maintenance work orders and ensure timely closure

Ensure maintenance works are completed as per required standards

5. Stakeholder Coordination

Coordinate with housekeeping, security, FM teams, and helpdesk functions

Support communication between service providers and property management

Supervise and guide operational support staff when required

6. Incident Management

Report and document incidents in line with procedures

Respond to emergencies and escalate issues to management when required

7. Tracking & Reporting

Maintain operational trackers for inspections, work orders, and maintenance activities

Monitor issue resolution and ensure accurate status updates

Support preparation of operational reports and dashboards

8. Financial & Administrative Support

Support invoice verification against completed works and services

Assist in ensuring alignment between service completion and payment documentation

9. Project Support

Monitor ongoing works and service providers during maintenance or project activities

Ensure all works meet required standards before completion sign-off

10. Additional Responsibilities

Perform other duties as assigned by management

Support overall operational efficiency of the property

Key Skills & Competencies

Strong site inspection and operational supervision skills

Knowledge of facilities management and maintenance processes

Strong coordination and communication abilities

Ability to manage multiple tasks and follow up effectively

Strong attention to detail and problem-solving skills

Experience Requirements

Experience in camp operations, property management, or facilities management

Familiarity with maintenance coordination and tenant service operations

Experience in site inspections and operational reporting