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Property Manager in Training
Siegel Suites and Select, the flagship brands of The Siegel Group, offer affordable extended-stay accommodations across the U.S. With fully furnished apartments and convenient amenities, they cater to a diverse clientele seeking short-term or long-term housing solutions. Renowned for quality service and comfortable living spaces, they reflect The Siegel Group's commitment to excellence in hospitality and real estate.
About The Role
The Manager in Training is responsible for hiring, training, and supervising staff to maximize company profits by achieving high occupancy rates and long lengths of stay.
Key Responsibilities:
Sales:
- Ensure an easy check-in process.
- Answer phones promptly within two rings.
- Deliver excellent sales presentations both on the phone and in person.
- Accurately and completely fill out traffic logs and verify subordinate logs.
- Maintain a neat and clean appearance.
- Track Leasing Consulting Production.
Customer Satisfaction:
- Monitor office flow to ensure proper scheduling.
- Spot check Housekeeper’s work throughout the day.
- Implement and follow up on the Preventative Maintenance Program.
- Monthly air conditioner filter changes.
- Change smoke detector batteries as needed or every six months.
- Address water leaks, including toilets and faucets.
- Check door-locking mechanisms.
- Report excessive guest damage to management.
- Manage pets on the property.
- Schedule and oversee pool cleaning, laundry room cleaning, grounds maintenance, and stairway cleanup.
- Conduct daily property walks to identify and address issues.
- Review and act on CPO reports.
- Ensure timely completion of work orders and follow up with tenants to ensure satisfaction.
Curb Appeal:
- Schedule and monitor daily grounds cleaning by outside staff.
- Conduct property walks to identify and list any problems.
- Ensure the Landscape Company maintains grounds properly.
- Verify that all lights are functioning properly.
- Ensure all employees contribute to maintaining a trash-free property every day.
Product Management:
- Inspect all move-outs and add them to the dispatch sheet.
- Review the Key Log daily.
- Ensure rooms are turned over quickly and meet company standards (e.g., would you move into the unit?).
Collections and Revenue:
- Progress the collection process daily.
- Adhere to the company's three-day grace period for late payments. After three days, tenants must pay or turn in keys.
- Make every effort to collect past dues and surcharges; verify that they are being charged on cash sheets.
- Issue a five-day notice for eviction processing when a resident pays their monthly payment late.
- Ensure that all late fees are collected by management.
Time Records:
- Monitor and approve daily employee punch-in and punch-out records, including breaks
- Ensure New Hire paperwork is completed and processed by Human Resources before any employee begins work.
- Notify Human Resources in writing when an employee moves on-site to ensure payroll deduction.
- Employees must NEVER be late on rent.
- 3+ years of customer service experience.
- 2 years of experience in a supervisory role.
- Proven ability to drive revenue and manage overall costs.
- Ability to work in a fast-paced, deadline-oriented environment.
- Strong problem-solving skills.
- Excellent written and verbal communication skills.
- Strong customer service skills.
- Proficient in PC skills (Excel, Word, PowerPoint).
- Ability to pass a drug and background screening.
- Proof of eligibility to work in the United States.
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