PSAP Billing/Data Research Associate

Overview

The Analyst will work with the AT&T Wire Center Migration Project Public Safety Answering Point (PSAP) Relations Management (PRM) Team to identify and document PSAP non-911-related services as documented on PSAP billing statements and other related data found in AT&T online systems and databases.

The Analyst will serve as the initial point of contact for research and documentation of services

that will need to be disconnected or migrated to other solutions. The Analyst will work in collaboration with the Wire Center Migration Project Disconnect Team and will help the PRM Team track and verify the disconnection of identified services.

Key Responsibilities

The Analyst will:

Research, locate, document, and categorize AT&T legacy non-911-related lines, trunks,

and circuits located at PSAPs that are part of the project.

Enter and update data on AT&T legacy non-911-related lines, trunks, and circuits in

Quickbase and other project database and tracking systems as applicable.

Create circuit plans for each identified candidate circuit for disconnect in Quickbase as

applicable.

Refer lines and circuits identified to the proper teams and/or disconnect managers for

migration and disconnection.

Collaborate and communicate with project PSAP relationship managers as needed.