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Psychiatric Medical Assistant

Medical Assistant to support team of Psychiatric Providers

About Vantage Mental Health

Vantage Mental Health is a non-profit outpatient clinic whose mission is to advance community well-being by providing and supporting equitable mental health services.

Description

About Vantage Mental Health

Vantage Mental Health is dedicated to advancing community well-being by providing and supporting equitable mental health services. We prioritize innovation, transparency, acceptance, accountability, and transformation in the care we provide. We are looking for a detail-oriented and proactive Medical Assistant to join our team and support our psychiatric providers, including psychiatrists, psychiatric nurse practitioners (NPs), and physician assistants (PAs). This specific opening is also to partner with our TMS technician in administering TMS treatments when needed in coverage.

Position Overview

As a Medical Assistant, you will play a key role in ensuring seamless patient-provider communication and operational efficiency. Your responsibilities will include managing provider in baskets, coordinating patient care, handling administrative tasks, and developing best practices for clinical workflows. This position will be a hybrid role between remote and our Edina clinic but is subject to change based on the needs of the team.

Key Responsibilities

Patient & Provider Support

Serve as the primary point of contact for patient inquiries outside of appointments
Assist patients in navigating care recommendations, referrals, and follow-ups
Answer calls, respond to emails, and facilitate communication between patients and providers
Check in clients for appointments (virtual and in-person)
Take vitals for in-person visits when applicable

Administrative & Clinical Coordination

Submit prior authorizations for medications and treatments
Process medication refill requests efficiently
Manage provider inbaskets and ensure timely resolution of tasks
Schedule and confirm patient appointments
Maintain accurate and up-to-date patient records in the EMR system
Handle insurance verifications and billing processes

Process Improvement & Policy Development

Develop, document, and optimize protocols for administrative and patient support tasks
Identify opportunities to enhance efficiency and patient experience

TMS Technician Support (training included) - Stillwater clinic

Administer Transcranial Magnetic Stimulation (TMS) therapy following provider protocols in coverage for our primary TMS Technician
Educate patients on the TMS treatment process, expectations, and potential side effects
Monitor patients during sessions and document treatment progress
Ensure proper setup, calibration, and maintenance of TMS equipment
Maintain a clean, professional, and organized treatment environment
Communicate with psychiatric providers regarding patient response to treatment

What We’re Looking For

Experience in a medical assistant, healthcare administration, or patient coordination role (preferably in mental health or psychiatry)
Familiarity with prior authorizations, medication management, and insurance processes
Strong communication and organizational skills
Ability to work independently and collaboratively in a fast-paced environment
Proficiency in electronic medical records (EMR) and patient scheduling systems

Why Join Us?

At Vantage Mental Health, we believe in a supportive, innovative, and mission-driven work environment. Whether working remotely or in person, you will be a valued part of a growing organization that prioritizes both patient care and provider well-being.

Interested? Apply today to be part of a team dedicated to transforming mental health care.