Psychosocial Recovery Coach

About the Role

Do you have a genuine passion for supporting people with psychosocial disability to reclaim control of their lives and thrive in their community?

As a Recovery Coach, you will play a specialised and integral role in helping NDIS participants with a primary psychosocial disability understand their supports, build capacity, and connect meaningfully with their community and life goals. Your focus will be on recovery-oriented practice, coaching, and support coordination - ensuring participants gain greater independence, resilience and control.

This is a casual role offering flexibility, with the potential to transition into part-time or full-time employment for the right candidate.

Key Responsibilities

As a Recovery Coach, you will:

• Work with participants to co-design and implement personalised recovery plans, grounded in a strength-based, person-centred and recovery-oriented approach.

• Assist participants to build capacity, resilience and routines that support their social, economic and life participation goals.

• Help participants to understand and navigate their NDIS plan (including psychosocial recovery coaching support items) and other mainstream, informal and community supports.

• Coordinate, negotiate and liaise with providers, allied-health, community services, the NDIA, and other stakeholders to ensure participants access appropriate supports and services.

• Provide capacity-building coaching rather than purely directive support; empowering participants to self-manage, make informed choices and build informal supports.

• Maintain accurate case notes, reports and documentation in line with NDIS standards and the NDIS Quality and Safeguards Commission's requirements (including incident reporting, safeguarding, etc).

• Uphold the Shoreline's values, the NDIS Code of Conduct, and work in a manner that protects the rights, dignity, choice and safety of participants.

What You'll Bring

• A strong commitment to recovery-oriented practice and working alongside people with psychosocial disability, supporting their autonomy, strengths and life participation.

• Excellent communication, active listening and coaching skills, with the ability to adapt your style to individual needs and contexts.

• Strong problem-solving, negotiation and collaboration skills, including working with participants, families/carers and service systems.

• Highly developed time-management and administrative skills, with confidence using technology, participant portals and NDIS systems.

• Ability to work independently, while also collaborating within a multidisciplinary team and building strong community and provider networks.

• Understanding of the NDIS pricing arrangements, psychosocial recovery coaching support item, and how it differs from other support coordination roles.

Essential Requirements

• Valid Working with Children Check (WWCC) or willingness to obtain.

• National Police Check (to be provided on application).

• Valid NDIS Worker Screening Check or willingness to obtain prior to role commencement.

• Relevant industry qualification (e.g., Certificate IV or Diploma in Mental Health, Peer Work, Community Services, Social Work, or equivalent).

• Demonstrated relevant industry experience working with people with psychosocial disability, mental health challenges or in disability/community services in a role that included capacity-building, coaching, support coordination or similar.

Why Join Us?

At Shoreline Support Coordination & Recovery, we are dedicated to supporting people with disability to live meaningful, inclusive lives - rooted in their strengths, choices and goals. You will become part of a collaborative, values-driven team where your contributions truly matter.

You'll enjoy:

• A flexible casual role with the potential to transition into part-time or full-time employment.

• Professional development and training opportunities in recovery-oriented practice and the NDIS environment.

• A supportive work culture which values respect, growth, collaboration and innovation.

• The opportunity to make a significant, measurable difference in the lives of participants with psychosocial disability every day.

How to Apply

If you're a driven, experienced Psychosocial Recovery Coach (or someone with relevant lived experience and qualifications) eager to support NDIS participants' recovery journeys, we'd love to hear from you.

Please submit your resume and a cover letter outlining your qualifications, experience in the role and your motivation for working as a Recovery Coach for people with psychosocial disability.

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