PT Switchboard Operator 4pm-8pm (Berks Heim Nursing & Rehabilitation)

POSITION SUMMARY:

Main responsibility is to answer and direct telephone calls in a polite and informative manner in a fast-paced environment. Process all inter-communication through multi-line, unlimited extension switchboard.

POSITION RESPONSIBILITIES:

MINIMUM EDUCATION AND EXPERIENCE:

High School Diploma or GED

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

• Must have general computer and keyboarding knowledge.
• Possess knowledge of office terminology, procedures and equipment.
• Ability to speak English in a clear, pleasant voice and manner.
• Ability to understand and follow simple oral and written directions.
• Ability to read and sort mail.
• Ability to hear and respond with tact and courtesy to a wide variety of situations (including residents, visitors, and staff requests) in both routine and emergency situations.
• Have a pleasant and courteous personality.
• Maintain confidentiality regarding all resident and employee information.

PHYSICAL DEMANDS:

• Ability to sit long periods of time.
• Good hearing and speaking ability.
• Ability to handle stress.
• Physical presence in the office is required.

This position description serves as a guideline for communicating the essential functions and other information about the position to the applicant/employee. It is not intended to create a binding employment contract nor cover every detail of the position and may be changed where appropriate.

Berks County is a combination of rich farm country, industry, beautiful parks, entertainment, and top-notch educational institutions. Whether you are interested in County services, the availability of our parks, tax rates, or other county information, this is the place to start.

Mission Statement:

It is the mission of Berks County government and all County employees to administer and deliver services to the citizens of the County in the most effective, efficient and professional manner possible within the constraints of the financial resources available.