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Public Safety Shift Lead

Winterthur Museum, Garden & Library is a premier cultural institution set across 1,000 acres of gardens, woodlands, and historic buildings. The Public Safety Department plays a vital role in protecting guests, staff, collections, and property while supporting a safe and welcoming environment.

Winterthur offers Public Safety professionals the opportunity to serve in a unique environment that combines guest service, emergency response, asset protection, and leadership. We welcome candidates who will contribute their skills to Winterthur’s mission and uphold its core values of agility, excellence, innovation, integrity, inclusion, and transparency.

JOB DESCRIPTION

The Shift Lead serves as the first level of leadership within the Winterthur Public Safety Department. This role oversees daily shift operations, assigns work, reviews reports, supports training, and helps maintain accountability, readiness, and service excellence across the team.

The position requires sound judgment, professionalism, and independent initiative in a fast-moving public safety environment. The Shift Lead works in accordance with departmental Standard Operating Procedures and under the guidance of the Director of Safety and Security and/or the Public Safety Supervisor.

The Shift Lead is expected to lead calmly and professionally during routine operations, incidents, and emergencies. This role coordinates resources, supports de-escalation, and delivers a welcoming, service-oriented presence for guests, visitors, and staff.

Compensation: $17.00 - $20.00/hr. bonuses available for those with EMT certification and/or fire department training.

Benefits: Including, but not limited to, medical, dental, and vision insurance; generous paid time off plan including 10 holidays, vacation, personal, sick time; 403b with employer match for eligible employees; discounts in the museum store and cafe; free general admission for you and your immediate family members.

Responsibilities

Leadership

Lead daily shift operations and serve as a member of the department’s frontline leadership team.
Foster a professional, positive team environment that supports accountability, communication, and employee success.
Ensure compliance with departmental Standard Operating Procedures and public safety protocols.
Direct responses to incidents involving the safety of guests, staff, collections, property, and facilities.
Review shift documentation for accuracy, completeness, and policy compliance before submission to management.
Prepare and distribute incident-related documentation, reports, and supporting materials to appropriate departments and leaders.
Confirm shift readiness by monitoring attendance, uniforms, equipment issue and return, and post assignments.
Provide clear pass-on communication, including operational updates, incidents, and upcoming events.
Troubleshoot security and access control issues and support badge access updates while maintaining required records.

Key Responsibilities

Systems Monitoring: Oversee security systems, HVAC and mechanical alarms, fire systems, and CCTV; perform basic troubleshooting for access control (AMAG), video surveillance (Salient), and art security (Art Sentry).
Shift Oversight: Maintain accurate shift logs, ensure staffing coverage, and enforce Standard Operating Procedures.
Property & Communications: Manage property control documentation and provide timely notifications during emergencies or incidents affecting staff or operations.
Emergency Response: Follow established evacuation and safety protocols; identify and address hazardous conditions proactively.
Policy Enforcement: Ensure compliance with Winterthur policies and the Standard Operating Policies of the Winterthur Public Safety Department governing people, vehicles, and property on Winterthur grounds.

JOB REQUIREMENTS:

Minimum Experience: High school diploma or equivalent proof of education with a minimum 3–5 years in public safety, security, or law enforcement, with leadership or supervisory experience.

Preferred: 1+ years’ relevant experience in leadership or supervisory role with CPR/AED and First Aid required; additional certifications in emergency management, conflict resolution and leadership development

Knowledge/Skills:

Valid driver’s license with no conviction for driving under the influence of drugs/alcohol within 3 years of application. Certified copy is to be provided by applicant upon request.
No convictions for theft or sexually related offenses.
The ability to talk to people in a friendly manner that gets results.
A "team" orientation and willingness to collaborate.
Flexible work days/hours and ability to work overtime, on occasion with little notice.
This position requires clear thinking during any situation that may arise with a calm and professional demeanor.
Proficient oral and written communication skills.
C.P.R./First Aid certification is preferred. Without prior certification, must be able to pass a written and practical test after attending a training course as designated by Winterthur.
Basic computer skills, including word processing, accessing and managing a Winterthur provided e-mail account, and navigating the internet
Ability to utilize computerized security and office systems, after training

Essential Functions:

Must be able to work within the confines of the Museum or other Collection areas that require tight security and attention to detail.
Must enjoy dealing with the public in a Cultural Property setting.
Must be capable of performing C.P.R. /First Aid after training.
Must be able to sit in and operate a patrol vehicle for a minimum 8-hour shift.
- Must be able to climb multiple stairs (9 floors), walk or stand for extended periods of time (8 hours).
- Must be able to lift 50+ pounds.
- Must be able to climb a ladder.

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