Public Works Operations Manager - Public Works

The Fleet Services Division within the Public Works Department is seeking an exceptional Operations Manager, a visionary leader ready to drive innovation, empower teams, and elevate service excellence across the city. We are looking for a dynamic professional who thrives in collaboration yet brings confidence and initiative to deliver results independently when needed. Fleet Services is the backbone of city operations, managing a fleet of over 8,000 vehicles and equipment that keep our community moving. From purchasing and maintenance to fueling and sustainability initiatives, we ensure every department has the assets to deliver essential city services.

As one of three Operations Managers, you will play a pivotal role in shaping the future of our division. Your leadership will foster employee growth and development, optimize operational performance, and enhance customer satisfaction. Specific assignments of major functional areas will be determined after the successful candidate is selected, ensuring the best alignment of skills and experience with operational needs. This flexible structure promotes collaboration, seamless leadership transitions, and long-term stability for one of the city's most vital divisions.

In this role, you will be the strategic connector between Fleet Services and other city departments, championing clear communication, policy alignment, and data-driven decision-making. You will collaborate with internal teams and citywide managers to uncover opportunities for process improvement, efficiency gains, and innovative solutions. If you are passionate about leadership, operational excellence, and making a citywide impact, this is your chance to join a team that powers progress every single day.

Key Responsibilities:

• Foster a positive culture of innovation, integrity, and continuous improvement within the department.
• Apply sound judgment and critical thinking daily, ensuring discretion and professionalism in all actions and decisions.
• Analyze and interpret operational data to provide relevant information to the various teams within the department.
• Ensure compliance with policies and regulations related to safety and training programs.
• Assess needs, design and implement workforce training programs, manage budgets, and collaborate with stakeholders to ensure alignment with department goals.
• Develop and enhance internal work standards, employee schedules, and assignments to optimize productivity.
• Develop and optimize department procedures for managing records, tracking metrics, and recommend strategies for improving service delivery and communication with other city departments.
• Evaluate, recommend, and onboard service-enhancing technologies.

• Thrives in a fast-paced, dynamic environment, has strong analytical skills, and is committed to operational excellence.
• Demonstrates excellent problem-solving, leadership, and communication skills.
• Exhibits strong emotional intelligence and diplomacy, skillfully managing challenging situations with professionalism and composure while maintaining objectivity.
• Analyzes complex data, makes strategic recommendations, and tracks key performance indicators.
• Communicates effectively and professionally with various levels of staff, including field managers and executive management.
• Produces well-written documents with clearly organized thoughts using proper English sentence construction, punctuation, and grammar.
• Ability to translate customer needs into practical operational outputs.
• Demonstrated ability to work effectively with bargaining groups and labor unions to maintain positive labor-management relations.

Pay Range: $93,121.60 to $137,592.00 annually.

Hiring Range: $93,121.60 to $124,800.00 annually.

Pay Range Explanation:

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

Internal Only: Please understand that this is pay grade 069. If selected, your salary offer will be based on the applicable promotion or demotion worksheet in accordance with the City Pay Ordinance.

• Promotions occur when the last two digits of the pay grade increase.
• Demotions occur when the last two digits of the pay grade decrease.
• Lateral transfers occur when there is no change to the last two digits of the pay grade.
• When there is a change in the first digit of the pay grade, there may also be a change to your classification or unit.

Your job classification can be found in eCHRIS > Personal Details under your name, located in the top left section of the page.

The pay grade and classification/unit of your current position may be found by looking up your job title on the job description page.

A comprehensive benefits package is offered which includes:

• for more details: Pension Information
• 401(a) and 457 plans with employer contributions
• Choice of generous medical HMO, PPO, or HSA/HDHP plans
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan
• Wellness incentive of up to $720 annually
• Dental, vision, and life insurance options
• Employer paid long-term disability
• Free Bus/light rail pass
• Tuition reimbursement program up to $6,500 per year
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period
• Federal Student Loan Forgiveness offered through Savi

For more details, visit: Unit 007 Benefits

• Three years of experience in the supervision of either fleet maintenance or solid waste collection, and research, administration, planning, cost studies, information management.
• AND a Bachelor's degree in business administration, public administration, industrial engineering, or a related field.
• Other combinations of experience and education that meet the minimum requirements may be substituted.
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• Some positions require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage.
For information regarding pre-screening and driving positions,
• .
• The City job description can be found here.

The minimum qualifications listed above, plus:

Experience with:

• Leading strategic research, evaluations, and special projects initiated by department leadership.
• Leadership in Municipal Operations (Fleet/Solid Waste) or equivalent.
• Using of dashboards/metrics to drive performance and recommendations.
• Analyzing work situations and make decisions in accordance with rules, regulations, and ordinances governing the organization.
• Designing, implementing, and enforcing safety/compliance and/or workforce training.
• Improving work standards, schedules, assignments, and service delivery processes.

Recruitment closes March 9, 2026. All materials must be received by 11:59 p.m. on this date.

This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.

• Job interviews may be held by video or audio conference.
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• If you require assistance at any stage of the application process due to an accessibility issue, please contact the Human Resources Department by phone at (602) 495-5700 or by text at (800) 367-8939. You may also fill out and submit a Reasonable Accommodation Request Form.

Public Works Operations Mgr, JC:73450, ID# 60613, 02/23/26, USM, AJ, Benefits:007

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City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.