PUN - REF82520T_2025191743 - Accounts Receivable - Senior Associate

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Key Responsibilities• Create Debit/Credit Memos in Zuora and maintain account accuracy.

• Oversee daily billing operations for multiple product lines, ensuring timely, complete, and accurate invoicing• Maintain & update complex billing workbooks to align with evolving business needs

• Address and resolve escalations in Salesforce from external clients and internal teams, providing expert solutions to complex billing issues.
• Lead the creation and updating of subscriptions in Zuora, ensuring compliance with customer agreements and billing policies.
• Drive reconciliation and validation processes, identifying discrepancies and implementing corrective actions.
• Support operational projects to enhance accuracy and efficiency, including process automation and system enhancements.
• Provide high-level support and guidance to both internal stakeholders and external clients regarding billing inquiries.
• Continuously evaluate all billing processes for potential automation or transition to offshore BPO vendors.

Qualifications• Bachelor’s degree in accounting, Finance, Business Administration, or a related field.• 3+ years of experience in billing operations• Hands-on experience with billing systems such as Zuora, Salesforce, and Sage Intacct.• Strong analytical, problem-solving, and reconciliation skills.• Ability to work independently and as part of a cross-functional team.• Proficiency in Google Docs, Google SheetPreferred Skills• Familiarity with B2B billing and subscription management.• Ability to manage multiple priorities in a fast-paced environment.• Proficient in Salesforce, Zuora, Tableau Cloud, and CARP for financial operations and reporting.

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