Sales Order Fulfillment
- Process customer sales orders with purchasing of materials and supplies from approved vendors and update sales on delivery timelines.
- Communicate with sales, delivery, and accounting to ensure smooth order flow.
Inventory Management
- Track inventory levels and reorder products to maintain adequate stock.
- Track fast-/slow-moving materials to support purchasing decisions.
- Communicate with sales, delivery, and accounting to ensure smooth order flow.
Vendor & Logistics Coordination
- Schedule inbound shipments and ensure materials are received and stocked correctly.
- Handle backorders, substitutions, or damaged material claims.
Customer Relationship Management
- Handle incoming calls, emails, and walk-in inquiries from contractors and builders.
- Provide accurate quotes, product recommendations, and order follow-up.
Order Processing & Coordination
- Input and manage sales orders, ensuring accuracy in pricing, materials, and delivery timelines.
- Coordinate with the warehouse and delivery teams to ensure timely fulfillment.
Product Knowledge & Upselling
- Maintain a solid understanding of lumber, decking, roofing, siding, and related building materials to advise customers and identify upsell or cross-sell opportunities.
Collaboration with Outside Sales
- Support outside sales representatives by preparing quotes, processing orders, and maintaining clear communication to ensure smooth handoffs between departments.
Inventory & Vendor Interaction
- Monitor stock levels, communicate with suppliers for availability or special orders, and proactively manage backorders or substitutions to keep customers informed.
Job Type: Full-time
Pay: $25.00 - $35.00 per hour
Work Location: In person