QA Automation Engineer (IVR/Cyara / Selenium/Conversational AI / Chatbot Testing)

Job Summary – QA Automation Engineer (IVR/Cyara / Selenium/Conversational AI / Chatbot Testing)

Design, develop, and maintain automated test scripts using tools such as Selenium, Cyara, Hammer On Demand, Cypress, Playwright, and Appium.
Build and enhance automation frameworks for functional, regression, and performance testing.
Collaborate with developers and QA analysts to define test coverage and understand application functionality.
Execute automated test suites, analyze results, and ensure compliance with quality standards.
Integrate automated tests into CI/CD pipelines (Jenkins, GitLab CI, Azure DevOps) and monitor execution in CI environments.
Log, track, and verify defects using JIRA or Azure DevOps, and work with development teams to reproduce and validate fixes.
Prepare detailed test plans, test cases, and documentation for automation scripts.
Generate and present test execution reports to stakeholders.
Identify and implement process improvements to enhance automation coverage and efficiency.
Stay updated on emerging trends, tools, and best practices in test automation.
Apply Behavior Driven Development (BDD) and Test Driven Development (TDD) methodologies (e.g., Cucumber, SpecFlow).
Conduct functional, regression, integration, performance, backend API, and database testing.
Ensure adherence to healthcare domain standards, including HIPAA compliance.
Utilize GenAI and AI-driven tools for test automation and integration into QA processes.
Communicate clearly and collaborate effectively with cross-functional teams.
(Preferred) Test conversational AI/chatbots and voice-based virtual assistants across platforms.
(Preferred) Evaluate AI models using key metrics (accuracy, precision, recall, F1-score).
(Preferred) Work with AI-powered development environments (e.g., Windsurf, Cursor) for test script creation and optimization.
(Preferred) Perform API testing (REST, SOAP) and have knowledge of cloud platforms (AWS, GCP, IBM Cloud).

Required Experience & Skills

3+ years in QA automation/software testing.
Strong programming skills (Java, JavaScript, Python), OOPs, and data structures.
Automation framework development and enhancement.
Experience with SDLC, Agile, and QA principles.
CI/CD, version control (Git).
Healthcare domain knowledge and HIPAA familiarity.
Analytical, problem-solving, and excellent communication skills.

Education

Bachelor’s degree in Computer Science, Engineering, or related field.

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