QA / QC - Night Shift

We are seeking a motivated and observant Quality Assurance Specialist to become part of our Call Center operations team. The selected candidate will play a key role in maintaining service excellence by reviewing customer interactions, assessing agent efficiency, and supporting continuous performance development.

Main Duties:

• Review recorded and live calls to ensure service quality
• Analyze agent interactions and highlight improvement areas
• Share constructive feedback to enhance overall performance
• Verify that agents follow company procedures and compliance guidelines
• Generate daily and weekly QA performance summaries
• Work closely with supervisors and team leaders to improve productivity
• Keep detailed records of evaluations and audit results

Eligibility Criteria:

• At least 6 months of experience in Call Center Quality Assurance
• Strong listening, communication, and observation skills
• Ability to evaluate performance objectively and professionally
• Good understanding of reporting and documentation
• Familiarity with MS Office and basic computer operations

Preferred Skills:

• Call auditing and quality checking
• Performance tracking and reporting
• Critical thinking and problem-solving
• Team collaboration and coordination
• Effective time management
• Attention to accuracy and detail

Send your CV at: 0334-4305255

Pay: Rs40,000.00 - Rs80,000.00 per month

Work Location: In person