QSR Retail Manager

Requirements

• Strong leadership and people management skills
• Excellent communication and customer service orientation
• Sound knowledge of food retail operations and F&B standards
• Analytical and problem-solving ability
• Proficient in MS Office (Advanced Excel mandatory) and POS systems

Job Description

• Operations Management
• Ensure smooth daily operations of the outlet(s), including opening and closing procedures
• Maintain hygiene, cleanliness, and food safety standards as per company policy
• Monitor product availability, freshness, and quality control
• Oversee inventory management, stock rotation, and wastage control
• Achieve monthly and annual sales targets
• Analyse sales performance and develop strategies to improve revenue
• Control operational costs and reduce wastage to maximise profitability
• Ensure superior customer experience and handle customer complaints promptly and effectively
• Monitor service standards and take corrective actions where required
• Supervise, train, and motivate the store team to achieve performance goals
• Prepare staff duty rosters and ensure adequate manpower during peak hours
• Conduct briefings and performance evaluations
• Ensure adherence to company policies, statutory norms, and FSSAI guidelines
• Prepare daily, weekly, and monthly reports on sales, inventory, and staff performance
• Coordinate with the central kitchen, procurement, and HR for operational needs