Quality Agent (Outsource)

Job Responsibilities:
Listening to, assessing and escalating inbound and outbound calls to evaluate agent performance and customer awareness against established criteria, including adherence to scripts, operational guidelines, compliance policies, and quality standards.
Providing constructive feedback to the head of department based on call evaluations, including the main identified issues and concerns, areas for improvement.
Contributing to the development and implementation of quality assurance processes and procedures.
Documenting call evaluations, performance metrics, and other relevant data, and preparing reports for the Head of department.
Collaborating with team members, supervisors, and other departments to ensure consistent quality and customer satisfaction.

Required Qualifications:
Bachelor’s degree.
1 to 5 years of experience in call center, customer service or similar files is needed.
To apply for this vacancy, please fill out the form below
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Matrouh
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